Are you sure you don't have an AL in the mix somewhere that's conditionally attempting to do a PUSH FIELDS to another record on another form? Maybe some survey flag on the Help Desk ticket itself? Because if you do, that could very well be causing this problem.
-----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Gayford, Matthew C. Sent: Wednesday, September 05, 2007 10:35 AM To: arslist@ARSLIST.ORG Subject: Re: Survey Link Issue - Urgent I sent a ticket to BMC about this and they referenced SW00270693, however the tech (Vishal) told me that the defect case is still open and cannot confirm a date for a fix. They recommended setting the survey field to submitter-change with anyone can submit turned on, but that did not fix the issue. We have had several customers complete survey without a problem but others cannot. All users have a read license and our submitter mode is set to locked. Matthew C. Gayford Technology Research & Development Information Technology Systems Division University of North Carolina Wilmington (910) 962-7177 -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of 3abkarino Sent: Tuesday, September 04, 2007 5:35 AM To: arslist@ARSLIST.ORG Subject: Re: Survey Link Issue - Urgent Dear All, i have this problem in 2 location with 2 customer the first customer workin fine without any problem and this problem appear suddenly :( the next customer appear withot any work on the system when i creating one ticket as test :( i will try to install the patch file but i have many fears, any one try this patch or have the solution please update me mohamed fathy Eric Zhang-3 wrote: > > ** > > Rami, > > > > This is a known issue (defect number SW00270693). The BMC support told > me that it's been fixed in the latest patch, ARS 7.0.01 patch 4, but I > don't see it in the release note as being fixed. > > > > Thanks, > > Eric > > > > -----Original Message----- > From: Rami S Ayoub [mailto:[EMAIL PROTECTED] > Sent: Sunday, August 26, 2007 12:41 PM > Subject: Survey Link Issue - Urgent > > > > ** > > Hi List, > > > > I have issue with survey link when it submit to the user by email link > below > > > > http://remedy-vs/arsys/servlet/ViewFormServlet?form=SRM:Survey&view=Requ > esterAnswer&server=remedy-vs&eid=SRV000000000332 > > > > After the user is fill the survey we getting those errors > > > > You do not have write license (ARERR 8932) > > You do not have write access to field Rating (1-10) AREER 330) > > You do not have write license (ARERR 8932) > > You do not have write access to field Rating (1-10) AREER 330) > > > > Any ideas how to resolve this issue, I have done permission public can > change for all form related but still this error is come? > > > > Regards, > > Rami > > __20060125_______________________This posting was submitted with HTML in > it___ > > ________________________________________________________________________ _______ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where > the Answers Are" > > -- View this message in context: http://www.nabble.com/Survey-Link-Issue---Urgent-tf4331651.html#a1247476 0 Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
