Yes, and to clarify a bit, z1D_Status_Reason is data driven - You can add these all day long. Status_Reason_Hidden can only be modified through the admin tool.
Sounds like a good change request. John ----- Original Message ---- From: "Lammey, Peter A." <[EMAIL PROTECTED]> To: arslist@ARSLIST.ORG Sent: Thursday, September 6, 2007 9:29:42 AM Subject: Re: Status Reason - Service Desk ** So basically adding a new Status Reason is not configurable? Do you have to always modify the field in either the Incident, Change or Task forms in the Admin tool? Thanks Peter Lammey ESPN MIT Technical Services & Applications Management 860-766-4761 From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of john rosquist Sent: Thursday, September 06, 2007 9:22 AM To: arslist@ARSLIST.ORG Subject: Re: Status Reason - Service Desk ** Yes, this is a bit tricky. The displayed status reason is actually: z1D_Status_Reason (1000000881) which has a menu attached. Put the menu item you want added in the menu. Next, find Status_Reason_Hidden (1000000150) and add the IDENTICAL menu item to the menu attributes. There is workflow that compares the values and only lets to save if there is a match. Interesting way to prevent users from typing anything they want ... John ----- Original Message ---- From: Rami S Ayoub <[EMAIL PROTECTED]> To: arslist@ARSLIST.ORG Sent: Tuesday, September 4, 2007 3:00:53 PM Subject: Re: Status Reason - Service Desk ** ** Yeah, The Status Reason field requires a value when the status is either pending or resolved. Select the status reason from menu , yeah i'm talking about Incident Management -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Brandi Barbour Sent: Tuesday, September 04, 2007 9:39 PM To: arslist@ARSLIST.ORG Subject: Re: Status Reason - Service Desk Yes. You add it through SYS:Status Reason Menu Items form. Are you getting an error? -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rami S Ayoub Sent: Tuesday, September 04, 2007 2:46 PM To: arslist@ARSLIST.ORG Subject: Status Reason - Service Desk ** ** Hi List, Does any one trying to add new Status Reason to the Service Desk 7x Regards, Rami __20060125_______________________This posting was submitted with HTML in it___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" __20060125_______________________This posting was submitted with HTML in it___ Be a better Globetrotter. Get better travel answers from someone who knows. Yahoo! Answers - Check it out. __20060125_______________________This posting was submitted with HTML in it___ __20060125_______________________This posting was submitted with HTML in it___ ____________________________________________________________________________________ Got a little couch potato? Check out fun summer activities for kids. http://search.yahoo.com/search?fr=oni_on_mail&p=summer+activities+for+kids&cs=bz _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
