Classification: UNCLASSIFIED Caveats: NONE REMEDY ADMINISTRATOR (Full Time)
JOB DESCRIPTION: Administer application data daily; process queries and reports as requested by users; check the Remedy error logs on the server to ensure all of the transactions are processed correctly. Ensure the Remedy Applications are patched and are on the most current versions. Develop and implement upgrade plans for Remedy Software updates and patches. Work with internal and external agencies to insure the Remedy suite of applications are being fully supported; maintain and manage the Remedy Support contract and maintenance to insure that all available support is paid and current; and collaborate with the a Web section to provide a Remedy World-Wide Web presence to the network. The Administrator shall also document all changes made within the Remedy Applications and provide training and assistance to personnel as required. Provide system administration on servers that house the Remedy Applications; work directly with managers and other subject matter experts (SMEs) in support of the network. The Remedy Application Administrator will serve as the alternate SQL 2000 database administrator. Responsible for installing, configuring, and troubleshooting the ITSM/ARS 6.3 system environment. (Asset/Change/Help Desk/Remedy Web). Modify users and user groups on the Remedy system. Provide Tier III client support as escalated from a Customer Service Center or technicians. QUALIFICATIONS: Experience implementing solutions using Remedy Knowledge of ITIL standards. Must have experience working with the Mid-Tier module. Knowledge of the Remedy ARS System, specific tools such as AR Admin, AR User, AR Import, and Remedy Migrator. Knowledge of Remedy Forms, Active Links, Filters, Escalations, Macros, Menus, Guides, workflow and other related components. Security Clearance. The Remedy Administrator must be eligible to obtain and maintain a Top Secret Clearance, with Single Scope Background Investigation. ADP I Contact: Michael W. Luttmann [EMAIL PROTECTED] Sr. Remedy Developer Fort Carson DOIM (719) 524-0514; DSN 691-0514 Classification: UNCLASSIFIED Caveats: NONE _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
