Guys, Read the script. It is the awk script that prints the text "late at" so no greps will find it in the escalation log (unless you have an escalation named ...late at...)
Cheers Ben >----- ------- Original Message ------- ----- >From: "Fariss, Ron" ><[EMAIL PROTECTED]> >To: arslist@ARSLIST.ORG >Sent: Wed, 12 Sep 2007 10:39:03 > >Frederick, > >Ok, probably a dumb question, but are you sure that >your Escalation >Logging is turned on and if it is, that the name of >your escalation log >file is aresc.log. Mine happens to be aresc2.log. > >Ron Fariss >AIG Global Services >Service Desk Automation >713-831-2365 (Office) >281-782-0979 (Mobile) > > >________________________________ > >From: "Action Request System discussion >list(ARSList)" >[mailto:[EMAIL PROTECTED] On Behalf Of "Grooms, >Frederick W" >Sent: Wednesday, September 12, 2007 8:07 AM >To: arslist@ARSLIST.ORG >Subject: Re: cool awk script to find out how late >escalations are >running > > >** >What version are you on? I just tried doing a >grep -i "late at" >aresc.log and it did not pull up anything even >though I know I have >escalation delays. > >I am on ARS 6.3 patch 20 on Solaris 9 (w/ Oracle >10g) > >Fred > >________________________________ > >From: Action Request System discussion >list(ARSList) >[mailto:[EMAIL PROTECTED] On Behalf Of Geoffrey >Endresen >Sent: Tuesday, September 11, 2007 5:10 PM >To: arslist@ARSLIST.ORG >Subject: cool awk script to find out how late >escalations are running > > > >I don't know why it took me more than 10 years to >figure out this one. >The escalation log actually shows you if you are >running late, for >example if some escalation is taking so long that >it delays others. If >you never have had this problem they you probably >have not tried hard >enough. > >Whe the escalations are running late they create a >log entry that has >the currentime and the firetime > >I let the esclation log run overnight and I wanted >to see how late (in >seconds) the escalations were delayed. This works >on our linux. I'm sure >there are smart people that have solved this >before, but I thought it >was cool enough to share. > >% grep "set firetime of 1 second, firetime" >arescl.log | awk '{print >$23-$21, "late at", $20, $21, $22, $23, $24}' | >grep -v "^0" | sort -nr >| mail -s "late escalations report" >[EMAIL PROTECTED] > >The output looks something like this: > >1495 late at firetime 1188930731, currenttime >1188932226 >1097 late at firetime 1188973269, currenttime >1188974366 >1093 late at firetime 1188961114, currenttime >1188962207 >1090 late at firetime 1188934027, currenttime >1188935117 >1023 late at firetime 1188942394, currenttime >1188943417 > >-- >-Geoff Endresen >Amazon.com > > >__20060125_______________________This posting was >submitted with HTML in >it___ > >___________________________________________________ >____________________________ >UNSUBSCRIBE or access ARSlist Archives at >www.arslist.org ARSlist:"Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
