Michael, I had raised this as a ticket to Remedy Support and they recognized it as a software bug. I do not recall the bug number. I tried to find that E-mail but can't seem to locate it.
An interesting thing I had found about a particular ticket that had NULL entry ID's in the email notification was the result of this query.. Incident with Entry ID INC000000000013 had a NULL Web_Incident_ID, while it did get an Incident Number INC000000000059. I didn't get a chance to get to the bottom of this problem, but it could be that the Web_Incident_ID is pushed to the notification form to send out the notification resulting in a null eid. SELECT [Entry_ID], [Web_Incident_ID], [Incident_Number] FROM [ARSystem].[dbo].[HPD_Help_Desk] Results Entry_ID Web_Incident_ID Incident_Number INC000000000001 NULL INC000000000001 INC000000000002 NULL INC000000000002 INC000000000003 NULL INC000000000003 INC000000000004 NULL INC000000000004 INC000000000005 NULL INC000000000032 INC000000000006 NULL INC000000000034 INC000000000007 NULL INC000000000035 INC000000000008 NULL INC000000000051 INC000000000009 NULL INC000000000052 INC000000000010 NULL INC000000000053 INC000000000011 NULL INC000000000054 INC000000000012 NULL INC000000000058 INC000000000013 NULL INC000000000059 INC000000000014 NULL INC000000000060 INC000000000015 NULL INC000000000061 INC000000000016 INC000000000062 INC000000000062 INC000000000017 INC000000000063 INC000000000063 INC000000000018 INC000000000064 INC000000000064 INC000000000019 NULL INC000000000065 INC000000000020 NULL INC000000000067 INC000000000021 NULL INC000000000068 INC000000000022 NULL INC000000000069 INC000000000023 NULL INC000000000070 INC000000000024 INC000000000071 INC000000000071 INC000000000025 INC000000000072 INC000000000072 INC000000000026 INC000000000073 INC000000000073 INC000000000027 INC000000000074 INC000000000074 INC000000000028 INC000000000075 INC000000000075 INC000000000029 INC000000000076 INC000000000076 INC000000000030 INC000000000077 INC000000000077 INC000000000031 INC000000000078 INC000000000078 INC000000000032 INC000000000079 INC000000000079 INC000000000033 INC000000000080 INC000000000080 INC000000000034 NULL INC000000000081 INC000000000035 INC000000000082 INC000000000082 INC000000000036 INC000000000083 INC000000000083 INC000000000037 NULL INC000000000084 INC000000000038 INC000000000089 INC000000000089 Cheers Joe -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of Durrant, Michael M. - ITSD Sent: Wednesday, September 12, 2007 10:23 AM To: arslist@ARSLIST.ORG Subject: "eid=null" in notification URLs ** I'm trying to use the "Web URL" function of Notifications to send a Mid-Tier URL for the case. When I do, the URL has "eid=NULL" at the end of instead of "eid=<Request ID>". The Request ID shows in the text I send in the notification, but does not carry over properly to the URL. Any ideas? Michael No virus found in this outgoing message. Checked by AVG Free Edition. Version: 7.5.485 / Virus Database: 269.13.15/1003 - Release Date: 9/12/2007 10:56 AM _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
