Thanks for the info Daniel. My server guys generally say there's nothing we can configure ... lol
Susan On 9/14/07, Daniel Weise <[EMAIL PROTECTED]> wrote: > > Susan, > > We had an issue on this and I conferred with the eMail administrator > and apprently there is an option on the SMTP server that can be turned > on or off to allow HTML or send mail only in plain text. > > Daniel Weise > Business Systems > Las Vegas Valley Water District > > On Sep 13, 6:18 pm, Susan Palmer <[EMAIL PROTECTED]> wrote: > > Jase, > > > > There is a nice instruction sheet on the bmcdn called Elegant Email > Messages > > (Document 53 under Cool Tech Tips under Tips and Techniques). I was > going > > to email it to you but bmcdn is not accessible right now. That happens > alot > > ... wonder what they are doing with it! > > > > It talks about creating a banner specifically. Now I did it this week > and > > it didn't actually appear on my test emails. I wonder if it has > something > > to do with what kind of email system sends out the email. Our server > sends > > out smtp emails, maybe that is a limitation. We use outlook 2003 for > > incoming and I know I can open html email. So if anyone knows more > about > > that I'd appreciate the info. > > > > I was excited about doing some really nice looking emails so I want to > > master this too. > > > > Good luck, > > Susan > > > > ARS v7.0.1P2 > > Oracle 10g > > Server Windows 2003 > > Email v7.x > > > > On 9/13/07, Jase Brandon <[EMAIL PROTECTED]> wrote: > > > > > > > > > > > > > > > > > ** Hello All, > > > ArServer 7.0 > > > HelpDesk 6.3 > > > > > I created an email template, but when I create a filter with a notify > > > action, in the templates tab, I don't see any templates listed for > > > selection. > > > I have been reading the email engine manual and it appears I should > see > > > templates listed on that tab when creating a filter. > > > Desired end result is to create a filter that will notify requester on > > > resolve of a case. Requirement is for the filter to use an email > template > > > with our IT logo included in the notification, probably using html. I > > > created the template as mentioned above, just can't figure out why the > > > template isn't showing up in the "templates" tab on the notify action > of the > > > filter. > > > Wanted to run it by you guys before I spent any more time researching. > > > > > Thanks in Advance, > > > > > *Jase* > > > DaVita Inc. > > > __20060125_______________________This posting was submitted with HTML > in > > > it___ > > > > > _______________________________________________________________________________ > > UNSUBSCRIBE or access ARSlist Archives atwww.arslist.orgARSlist:"Where > the Answers Are"- Hide quoted text - > > > > - Show quoted text - > > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where > the Answers Are" > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
