And then they charge the partner a "transfer fee", which the partner
must either absorb or pass on to you.
Larry
On Sep 18, 2007, at 5:25 PM, Susan Palmer wrote:
**
It's not as easy as "Third Party vendors are always an option".
BMC needs to give you permission to use one of their own partners !!
Susan
On 9/18/07, Gary Dries <[EMAIL PROTECTED]> wrote:
** Third Party vendors are always an option, but don't end up in
the double hell that I am in. Our support is with a company in
Austria, now picture in your mind a conference call with yourself,
Austria, and India. My head exploded, emails are no better, I get
a lot of responses in Austrian German, that is quite frustrating.
Not here to rant about my unsolvable issue with support. I do
remember a thread a month or so back where folks were touting their
favorite Third Party vendor, and I know some of them have fairly
decent support, at least some employ support reps who have
experience. Now on the other hand several US vendors do just suck,
so buyer-be-ware.
Larry Robinson [EMAIL PROTECTED]
Information Technology Division
NC State University 919-515-5432 Voice
Raleigh, NC 27695-7109 919-513-1893 FAX
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