Thank you. You have been great help. When I give my test user a fixed license the errors are eliminated. Do You know why the floating license is being assigned to my test user as (Read) floating license instead of (write) Floating if nobody else is logged in my development server other than me that I am assigned a fixed license. I know I have one floating license available in my development server.
-----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Hennigan, Sandra H CTR OSD-CIO Sent: Wednesday, September 19, 2007 4:41 PM To: arslist@ARSLIST.ORG Subject: Re: You do not have write access ARERR [331] - permission errors (U) UNCLASSIFIED Then that is the likely explanation; the test user must be assigned the floating license as "Write" to update the fields. The "You do not have write access " error is likely due to the test user not having a "Write" license. Sandra Hennigan OSD Enterprise Remedy Administrator Office # 703-602-2525 x251 Apparently, there is nothing that cannot happen today. Mark Twain -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Jorge Polo Sent: Wednesday, September 19, 2007 4:27 PM To: arslist@ARSLIST.ORG Subject: Re: You do not have write access ARERR [331] - permission errors (U) I Logged in as the test user. Then I logged in as Administrator. In my administrator tool I clicked on File--> Licenses --> Manage User License and in my manage user licenses window I see under license category server me with a fixed license and my test user with a read(Floating) license. Under license category Application I don't see anybody. -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Hennigan, Sandra H CTR OSD-CIO Sent: Wednesday, September 19, 2007 3:56 PM To: arslist@ARSLIST.ORG Subject: Re: You do not have write access ARERR [331] - permission errors (U) UNCLASSIFIED Log in as your test user. Then, logged in as Administrator, verify that the test user has been assigned the Floating license. Sandra Hennigan OSD Enterprise Remedy Administrator Office # 703-602-2525 x251 Apparently, there is nothing that cannot happen today. Mark Twain -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Jorge Polo Sent: Wednesday, September 19, 2007 3:43 PM To: arslist@ARSLIST.ORG Subject: Re: You do not have write access ARERR [331] - permission errors (U) Thank you for your response. If I look in the configuration manager people definition it shows AR License Type = Floating , Application License Type = Helpdesk-Floating and group list "Access/App" "App-Support". The licenses are the same in the user table in the production server and the user table in the development server . All my new workflow and my new field in the HPD:Helpdesk form have "Access/App" and "App-Support" permissions. -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Hennigan, Sandra H CTR OSD-CIO Sent: Wednesday, September 19, 2007 3:19 PM To: arslist@ARSLIST.ORG Subject: Re: You do not have write access ARERR [331] - permission errors (U) UNCLASSIFIED Is your test user assigned a Fixed or Floating license? Sandra Hennigan OSD Enterprise Remedy Administrator Office # 703-602-2525 x251 Apparently, there is nothing that cannot happen today. Mark Twain -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Jorge Polo Sent: Wednesday, September 19, 2007 2:36 PM To: arslist@ARSLIST.ORG Subject: You do not have write access ARERR [331] - permission errors ** Hello Everyone, I added a field and three active links to the HPD:Helpdesk form (Helpdesk Application 5.6) in my development server. I am testing by login in my development server as a user that exists in the production server with the same group membership and with identical license types in the configuration manager. When I test by modifying a case status, I am getting errors such as: ARERR [331] You do not have write access (for this entry) to field : Status*, ARERR [331] You do not have write access (for this entry) to field : zTmpAppAdministratorGroupMember, ARERR [331] You do not have write access (for this entry) to field : zTmpAppManagementGroupMember, ARERR [331] You do not have write access (for this entry) to field : zTmpAppSupportGroupMember, ARERR [331] You do not have write access (for this entry) to field : zTmpAdministratorGroupMember, ARERR [331] You do not have write access (for this entry) to field : zGTmpGroupMemberFlag, ARERR [331] You do not have write access (for this entry) to field : Show, ARERR [331] You do not have write access (for this entry) to field : Work Log ARERR [331 .................................................................to field : zTmp..... . My new active links have public permission and my new field have permissions with all the groups that my test user belongs to. For example the status* field permissions have Assignee, assignee group, App-Support and other groups. My test user is in the App-Support and other groups similar to the status field permissions. Did anyone experienced this problem?. can anyone help? Environment: --- AR system 6.3 --- Microsoft Windows server 2003 --- SQL server Database --- Helpdesk version 5.6 ------ The client I am using is 6.03.00 patch 20. Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. 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