RKM 7.1.01 will install its own instance of Tomcat 5.5.20 for both JSP container and web, or use the ones installed by mid-tier, or the ubiquitous "Other" if you want, such as IIS and SE/ SE AS. Remember that RKM is also installing its own instance of Hummingbird SearchServer on the web platform that you choose, and it runs as a Java application on the same web server. The consequences of sharing the mid-tier web instance are that (a) you have to set it up manually to load the ARS java components ONLY ONCE, in Tomcat or SE, or the first service to load (mid-tier or RKM) "wins" the JVM, and (b) a crash of Hummingbird within RKM can definitely crash Tomcat, which on restart can send your mid-tier off on a prefetch run again which is guaranteed to impair your AR Server for up to 30 minutes. The _best_ setup I have found for a production system is to give RKM a separate server from mid-tier but use the default Tomcat installation; mine shares the server with EIE, a non-web application that also deserves its own machine.
Christopher Strauss, Ph.D. Remedy Database Administrator University of North Texas Computing Center http://remedy.unt.edu/ _____ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Easter, David Sent: Thursday, September 20, 2007 10:12 PM To: arslist@ARSLIST.ORG Subject: Re: Version 7.1 Compatibility Matrix ** I believe RKM only interacts with a JSP container - not a whole web platform. But the JSP containers it supports are: Tomcat: 4.1.2, 5.5 ServletExec ISAPI 5+ I've reminded the PM for that product to post something external on this... Thanks, -David J. Easter Sr. Product Manager, Service Management Business Unit BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. _____ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook Sent: Thursday, September 06, 2007 11:23 AM To: arslist@ARSLIST.ORG Subject: Re: Version 7.1 Compatibility Matrix ** David, I don't see Remedy Knowledge Management listed in either the 7.0.1 or the 7.1.0 CM. Can you provide some data regarding compatible web platforms for this product? Rick On 9/6/07, Easter, David <[EMAIL PROTECTED]> wrote: ** "Italics indicate an addition since AR System 7.0.01" -David J. Easter Sr. Product Manager, Service Management Business Unit BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. _____ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG ] On Behalf Of Robert Tripp Sent: Thursday, September 06, 2007 9:17 AM To: arslist@ARSLIST.ORG Subject: Re: Version 7.1 Compatibility Matrix ** David, When I look at the compatibility matrix, and see an italicized yes, what does that mean? For example, Helpdesk 5.6 is listed as an italicized yes for AR Server 7.1 Thanks, -Rob _____ From: Easter, David [mailto:[EMAIL PROTECTED] Sent: Wednesday, September 05, 2007 7:52 AM Subject: Re: Version 7.1 Compatibility Matrix ** The compatibility matrix is now posted. http://www.bmc.com/support/bmcremedycomp/index.htm Thanks, -David J. Easter Sr. Product Manager, Service Management Business Unit BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. _____ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG ] On Behalf Of Shellman, David Sent: Tuesday, September 04, 2007 11:22 AM To: arslist@ARSLIST.ORG Subject: Re: Version 7.1 Compatibility Matrix ** Thanks for the update. Dave _____ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG ] On Behalf Of Easter, David Sent: Tuesday, September 04, 2007 2:13 PM To: arslist@ARSLIST.ORG Subject: Re: Version 7.1 Compatibility Matrix ** > The compatibility matrix is posted through a different group than the EPD, so it's a little bit behind. Should be up soon. -David J. Easter Sr. Product Manager, Service Management Business Unit BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. _____ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG ] On Behalf Of Shellman, David Sent: Tuesday, September 04, 2007 11:07 AM To: arslist@ARSLIST.ORG Subject: Version 7.1 Compatibility Matrix ** Any one seen the 7.1 compatibility matrix or has it not been added to the web page ( http://www.bmc.com/support/bmcremedycomp/index.htm <http://www.bmc.com/support/bmcremedycomp/index.htm> ) yet? Dave Dave Shellman Phone: (717) 810-3687 Fax: (717) 810-2124 email: [EMAIL PROTECTED] Tyco Electronics MS 161-043 PO Box 3608 Harrisburg, PA 17105-3607 __20060125_______________________This posting was submitted with HTML in it___ __20060125_______________________This posting was submitted with HTML in it___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
