SLM 7 has some serious issues, even with the most current patch installed. Check with support to see if they can help, but we're having to do a lot of fixes and troubleshooting of it ourselves.
Rick -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Eli Schilling Sent: Saturday, September 22, 2007 8:22 PM To: arslist@ARSLIST.ORG Subject: Re: SLM Integration with Custom ARS Form Check the filters associated with that SL Target to ensure that they're firing on the right form and criteria. That should give you some sort of indication as to whether or not the data source is configured properly. ________________________________ From: Action Request System discussion list(ARSList) on behalf of Firas mousa Sent: Sat 9/22/2007 7:31 PM To: arslist@ARSLIST.ORG Subject: SLM Integration with Custom ARS Form ** Hi Guys, I'm trying to integrate a custom made ARS form with the SLM service target, but there is no respond from the service target. The Details: The steps that I did to configuring custom AR System form: 1- Open the Application Administration Console. 2- Choose Service Level Management > Configure Application Settings > Data Sources. 3- In the basic tab a- I choose my form in the (App Form) filed. b- In the Data source display as: I enter a name. c- In the Data source Instance ID: generated by the system. d- Data Source Type: AR System Application Form e- Field As Unique Identifier: I choose the Request ID. 4- In the Advance Tab a- I choose Yes for (Create Fields and Join Form) 5- The Request base tab, MSP/ Business time tab and Administration tab a- I leave them blank. And after that I defined a service target as following: 1- I chose the service target tab and click on create button. 2- In step 1: a. I add the Title. b. In apply to (the name of the form that I create in Data source). c. In Goal Type: Firas Request (Request Base) d. Term and condition: 'test_Status' = "New" 3- In step 2: a. In the minutes: 10 Min. 4- In step 3: a. Start when: 'test_Status' = "New" b. Stop when: 'test_Status' = "Closed" 5- In step 4: a. Define one milestone that execute after 50% of the time and when 'test_Status' = "New" b. Define an action the send an alert. c. Define another action to push a vale to a filed in my form. Then I save the service target and it generate a join form and 2 filters: 1- SLM00102_MeasReqAssoc 2- SLM00102_1010_1min_BR My question is: Did I forget something in the Data source configuration or on service target definition? Because the actions in the SLM is not executed at all when I'm entering a new request in my form Thanks In advance __20060125_______________________This posting was submitted with HTML in it___ ____________________________________________________________________________ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
