Just Incident, I believe problem has its own audit form, PBM:ProblemAuditLog_System. The log is populated by the Audit Options under field attributes.
Date: Thu, 27 Sep 2007 16:48:04 -0400From: [EMAIL PROTECTED]: Re: HPD:HelpDesk_AuditLogSystem formTo: [EMAIL PROTECTED] Also are these populated via workflow or is it populated behind the scenes when you set 'Audit Options' under field attributes in HelpDesk? On 9/27/07, YHK <[EMAIL PROTECTED]> wrote: Thanks for the reply Kevin!Noticed it is referenced on the HPD:Help Desk Audit Log under the Form Audit table. Seems it stores audits of field changes. Is this just for Incident or for both incident and problem? On 9/27/07, Kevin Shaffer <[EMAIL PROTECTED] > wrote: ** Open the form, click on Form > Current View > Field in Views .. You should see all the fields. Date: Thu, 27 Sep 2007 15:56:10 -0400From: [EMAIL PROTECTED]: HPD:HelpDesk_AuditLogSystem form To: [EMAIL PROTECTED] Hello Listers! Digging through new ITSM 7.x and noticed a form labeled "HPD:HelpDesk_AuditLogSystem". It is an audit form with only a status field. What is this form used for and why does it only have a status field and none other? Thank you in advance for any insight/input! Regards,YHK__20060125_______________________This posting was submitted with HTML in it___ __20060125_______________________This posting was submitted with HTML in it___ __20060125_______________________This posting was submitted with HTML in it___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
