Well, it's good to know there's hope of having a positive experience with that support center. I'm still waiting for my first one. Hopefully, they'll improve with time, but the language barrier is just too much for me. I'm very used to hearing the accent and the differences in sentence structure they use, and I can still only understand about 2/3 of what they're telling me.
Rick On 9/28/07, James Van Sickle <[EMAIL PROTECTED]> wrote: > > Gary > > You should definitely try and take an opportunity to get in touch > with Manjul's manager to give him some praise over the phone. It might > help encourage improved support when managers and their support staff see > a > strong positive result of being responsive and knowledgeable to issues we > call about. I did this after a rep in the Singapore offices saved my > bacon > over a weekend in 2002 due a server crash. Our support contract did not > require him to contact me, but he did and spent several hours helping me > get both server, database, and Remedy back on-line. > > (Embedded image moved to file: pic11224.gif)Countrywide > > > James Van Sickle > Remedy Developer > IT - Remedy Development > > > http://www.countrywide.com > > > > > > > "Opela, Gary L > Contr > OC-ALC/ITMA" To > <[EMAIL PROTECTED] arslist@ARSLIST.ORG > INKER.AF.MIL> cc > Sent by: "Action > Request System Subject > discussion [ARSLIST] Positive Support > list(ARSList)" Experience with BMC and their > <[EMAIL PROTECTED] people in India > ORG> > > > 09/28/2007 07:29 > AM > > > Please respond to > [EMAIL PROTECTED] > RG > > > > > > > ** > Hey all, I just wanted to pass along a positive support experience I've > had > with remedy's support. I was working with the licensing team on obtaining > new licenses, and they always were very prompt to respond to me. > > Unfortunately my system was down for a few hours, because the MAC that my > ipconfig /all showed was not the MAC that remedy found (there were two > MACs, but remedy was supposed to pull the first one listed, not the > second), but they were prompt to send me the new license key shortly after > they opened this morning. > > I worked with a gentleman named Manjul. Manjul, if you get this, good job, > and good service. Thanks! > > Thanks, > > Gary Opela, Jr > Sr. Remedy Developer > Leader Communications, Inc. > 555 555 5555 _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
