OK, I thought I had this figured. So if while modifying a ticket, you change a field that previously had a value, to NULL (blank) then the TR value is NOT NULL.
I need more coffee. Andy L. Mayfield Sr. System Operation Specialist Alabama Power Company Office: 8-226-1805 ________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Joe D'Souza Sent: Tuesday, October 02, 2007 10:57 PM To: arslist@ARSLIST.ORG Subject: Re: Filter Problem Yes the TR value is NULL if there is no modification even if there is a DB value to that field.. This is how it works.. when you are submitting a new record, and if there is a value in the field, then the TR value is not NULL (obviously). The DB value is always NULL at the time of submission of a ticket (again obviously). However when you are modifying a ticket, if the DB value is NOT NULL, but you haven't changed that value, then the TR value is NULL (although that doesn't look that obvious). When you are modifying the ticket, and the DB value is NOT NULL, and you change the DB value to a NON NULL value, then the TR value is NOT NULL. Another case is when you are modifying the ticket and the DB value is NOT NULL, but you change that to a NULL value, then the TR value again is NOT NULL. Joe D'Souza -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG <mailto:arslist@ARSLIST.ORG> ]On Behalf Of Mayfield, Andy L. Sent: Tuesday, October 02, 2007 9:57 PM To: arslist@ARSLIST.ORG Subject: Re: Filter Problem I did not realize that the TR. value would = $NULL$ just because it was not being modified, when it already contained a value. It makes sense now that I think about it. The 'AssignedConfigTech' can possibly be set to $NULL$, but in that case I do not want the filter to fire. Andy L. Mayfield Sr. System Operation Specialist Alabama Power Company Office: 8-226-1805 ________________________________ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG <mailto:arslist@ARSLIST.ORG> ] On Behalf Of Shellman, David Sent: Tuesday, October 02, 2007 8:04 PM To: arslist@ARSLIST.ORG Subject: Re: Filter Problem You need to be careful that the AssignedConfigTech can't be set to NULL. If it is the TR.AssignedConfigTech will resolve to NULL. Dave -------------------------- [EMAIL PROTECTED] (Wireless) __20060125_______________________This posting was submitted with HTML in it___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
