Hi, Thanks! It did indeed fix the issue.
I will most definitely print out page 340 to our external consultants who will be here in tomorrow morning. Regards, Runar ________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Howard Richter Sent: 3. oktober 2007 16:26 To: arslist@ARSLIST.ORG Subject: Re: Requester Console - Not displaying all incident ** I know we all hate to read manuals, but check out page 340 in the Incident Management configuration guide. Howard On 10/3/07, Roger Justice <[EMAIL PROTECTED]<mailto:[EMAIL PROTECTED]>> wrote: ** There is a form called Service Request that is used by the Requester console to provide the requester with details of their Incident/Change. This form had workflow that pushes the data to either the Incident or Change form. -----Original Message----- From: Runar Helle <[EMAIL PROTECTED]<mailto:[EMAIL PROTECTED]> > To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG> Sent: Wed, 3 Oct 2007 8:52 am Subject: Re: Requester Console - Not displaying all incident ** Hi, Thanks. Can you please elaborate that? Are you talking about Service Type* under Classification? I tried to register a new Incident with User Service Request as Service Type, but I can still not see the incident in the Requester Console, even after logging back in again. It is visible in the Incident Management Console. Regards, Runar ________________________________ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG<mailto:[EMAIL PROTECTED]>] On Behalf Of Roger Justice Sent: 3. oktober 2007 15:17 To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG> Subject: Re: Requester Console - Not displaying all incident ** The Requester Console only shows the Service Requests and do not show non-service request associated Incidents oe Changes. -----Original Message----- From: Runar Helle <[EMAIL PROTECTED]<mailto:[EMAIL PROTECTED]>> To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG> Sent: Wed, 3 Oct 2007 9:05 am Subject: Requester Console - Not displaying all incident ** Hi, We seem to have encountered a strange problem. Incidents reported via the "Requester Console" is visible to the end user, but Incidents created by Help Desk staff in "Incident Management Console" is not. All incidents are visible in the "Incident Management Console", so our Help Desk can resolve and assign. However, the user cannot update an incident they cannot see, thus putting more pressure on our Help Desk phone. There is no difference if I use the Requester Console via local client or web so it seems to be a problem with the link between the "Requester Console" and the "Incident Management Console". I have tried to search the KB and ARSlist with no luck. AR Server version 7.0.01 200609271856. Windows 2003 R2 MS SQL 2000 Any help is appreciated. Regards, Runar __20060125_______________________This posting was submitted with HTML in it___ ________________________________ size=2 width="100%" align=center> Email and AIM finally together. You've gotta check out free AOL Mail<http://o.aolcdn.com/cdn.webmail.aol.com/mailtour/aol/en-us/index.htm?ncid=AOLAOF00020000000970>! __20060125_______________________This posting was submitted with HTML in it___ __20060125_______________________This posting was submitted with HTML in it___ ________________________________ Email and AIM finally together. You've gotta check out free AOL Mail<http://o.aolcdn.com/cdn.webmail.aol.com/mailtour/aol/en-us/index.htm?ncid=AOLAOF00020000000970>! __20060125_______________________This posting was submitted with HTML in it___ -- Howard Richter Remedy ServiceDesk Manager CedarCrestone Managed Services Center [EMAIL PROTECTED]<mailto:[EMAIL PROTECTED]> __20060125_______________________This posting was submitted with HTML in it___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
