I have installed Patch 5 but clearly something went wrong that did not show up
in the logfiles because I was getting SQL errors upon opening the Change
Management Console. The answer was reinstallation. I was at another customer
site this week which had installed Patch 5 with apparently no problems. It
sounds like it works sometimes, for some folks, and fails sometimes, for
others. These both were Windows systems with MSSQL databases.
--
Regards,
Louise van Hine
KTSL Limited
[EMAIL PROTECTED]
Quoting dcharters <[EMAIL PROTECTED]>:
Developer Cache mode was turned on. I also tried importing the def files
directly and they failed. Has anyone succesfully installed patch 5 yet?
On Wed, 3 Oct 2007 13:19:24 -0400, Joe D'Souza wrote
David,
Did you put your servers on a development cache mode?
If not roll back to pre-patch 5 (assuming you got a DB backup pre-
patch 5 install). Then put your server(s) in a development cache
mode. Then attempt the install.
If you still get these errors or if you have got them after
attempting to install with them being in a development cache mode,
it might be useful if you send across your install log files.
Cheers
Joe D'Souza
-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] Behalf Of dcharters
Sent: Wednesday, October 03, 2007 1:49 PM
To: arslist@ARSLIST.ORG
Subject: ITSM Patch 5 failing
Listers,
I have ARS 7.1 with Change, Problem Incendent, Asset, SLM and CMDB
7.0.1. I installed Ptach 4 of each version initialy. I am now trying
to install Patch
5. It has failed on 2 seperate servers multiple times. It fails on
importing
some of the definition files. Has anyone seen this before?
Regards,
David Charters
317-331-8985
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Checked by AVG Free Edition.
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10:08 AM
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