In ITSM 7, it looks like there's no way to specify a
default group for use when autoassignment fails to
find a group.
So, if there are any gaps in autoassignment rules,
user is stuck, unless (s)he picks one manually.
Can somebody confirm this is really how it is in 7?
That the ability to specify a default assignee group
(in "application settings") was thrown out in 7?
TIA.
____________________________________________________________________________________
Shape Yahoo! in your own image. Join our Network Research Panel today!
http://surveylink.yahoo.com/gmrs/yahoo_panel_invite.asp?a=7
_______________________________________________________________________________
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the
Answers Are"
