Hello, I have a character field that is populated with a search menu, named Queue. I created an escalation that assigns new email tickets to the Queue of 'NOC'. When the escalation occurs, the field is correctly saved with the value 'NOC', and it appears the same as when 'NOC' is chosen from the search menu. Now the problem is, when a search is done on the form using the search menu to populate Queue with 'NOC', the tickets that were assigned via the escalator do not show up. Here is a sample of the SQL difference in the log files: AR_ESCALATOR: dd_Queue (536870938) = NOC Manual: C536870938='NOC' I have tried both single and double quotes around NOC in the escalation push field, but the problem remains. Anyone have any ideas? If I cannot solve this issue I will have to go to a static drop-down for this field as the escalation is more important than the dynamic menu. Thank you, Paul Blasquez
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