Thanks Rick, I will forward this on to our partner trying to create this for us.
I think this will work. ________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook Sent: Wednesday, October 17, 2007 10:06 AM To: arslist@ARSLIST.ORG Subject: Re: Cisco Macro with ScreenPops ** If my read of your question is correct, what you want to do is move the cursor in a Remedy form from one field to another, then select a value from a menu in that field, without using the mouse. You can do that. The Tab key should take you from one field to the next - the tab order defaults to Top --> Bottom, Left --> Right, so that the field in the far upper left corner would be the first one, followed by the field to that field's immediate right with the same Y coordinate. If there is no field with the same Y coordinate, the next highest Y coordinate is used. Customized tab orders can be set manually within each view of each Remedy form, and usability rules dictate that they should be, at least on the more publicly used forms. To open the menu, use [ALT] + Down Arrow. You can then use either your arrow keys or the first character of the selection value you wish to choose to move within the list of menu items. Pressing Enter when you have highlighted a value will select that value. This works with both selection fields (like Status) and menu fields (like Categorization). Hope this helps, and let us know if you were really asking a different question. Rick On 10/17/07, Randy Simon <[EMAIL PROTECTED]> wrote: ** Not sure I sent this correctly the first time. I am having a problem with a changing a menu value with a macro on one form. I need to change the default value from "Last Name" to another value "Phone Number" using a Cisco Macro. Cisco Macros doesn't record mouse clicks, it only records tabs, short cuts, enter, etc, but not mouse clicks. Does anyone know of a way to change the menu value without using mouse clicks? ARS 6.0 CSS 5.0 SQL 2005 Randy Simon Remedy Admin Online Resources Corporation 4795 Meadow Wood Lane Suite 300 Chantilly , VA 20251 __20060125_______________________This posting was submitted with HTML in it___ ________________________________________________________________________ STATEMENT OF CONFIDENTIALITY: The information contained in this message or any attachments to this message are intended only for the person(s) or entity(ies) to which it is addressed and may contain confidential and/or privileged material as well as being protected from disclosure. Any review, retransmission, dissemination or other use of, or taking of any action in reliance upon, this information by persons or entities other than the intended recipient is strictly prohibited. If you received this in error, please contact us immediately and delete the material from any computer. Thank You. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
