You will loose access to your system to do anything further if you delete the group form...
Restoring your last known good backup of the database is your best and fastest option. Any other option would be very time consuming (attempts to build the T table by altering it to include the missing columns etc..). Not impossible but might take even an expert Remedy developer a lot more than 15 or 20 minutes that restoring a DB backup would take.. Cheers Joe D'Souza -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of [EMAIL PROTECTED] Sent: Friday, October 19, 2007 4:23 PM To: arslist@ARSLIST.ORG Subject: Re: Help with ARERR 552 ** Yes, we do have a backup of the pre-upgrade database (we still have the pre-upgrade database server in pristine condition). While restoring the database would provide a means to recover the data in the Group form, it would not resolve the error with the 7.01 Group form. While it would be possible to recover the Group form data and then delete the current Group form and Reimport a valid Group form, I'm not sure that it is possible to delete the Group form and maintain an operational system. Like you, we had this occur on a test upgrade to 7.0 to the User form. The end result was, because it was a test upgrade, to dump the system and redo the upgrade process. However, with 7.0 this happened every time we tried the upgrade, thus the wait for 7.0.1 for the upgrade. During testing with 7.0.1 this error did not occur, so we thought we were out of the woods on it. Thanks, Dave ----- Original Message ---- From: Rahul AR User <[EMAIL PROTECTED]> To: arslist@ARSLIST.ORG Sent: Friday, October 19, 2007 2:02:06 PM Subject: Re: Help with ARERR 552 ** Did u take the database backup before the upgrade?? If yes then restore the backup on some other database server and import the table from this restored database to the existing database. I'll again remind you to take a database backup before proceeding with the steps as mentioned above. On 10/20/07, [EMAIL PROTECTED] <[EMAIL PROTECTED]> wrote: ** Anyone have a recommendation for this. When accessing the Group form we receive the error "ARERR 552 Failure during SQL operation to the database: Invalid column name 'C179', (SQL Server 207)Invalid column name 'C121', (SQL Server 207)Invalid column name 'C120', (SQL Server 207) This error prevents us from viewing, creating or modifying records on the Group form. The fields exist in the 'field' table but do not exist in the 'T9' table. All efforts to resolve this through the Admin tool have been unsuccessful. My best guess on cause would be a problem with the form creation/import during our database upgrade to 7.0.1. I would try to manually create the fields in the T table, but do not want to cause more issues than what I have. Equally unsuccessful was to open a high impact ticket with BMC Support over 24 hours ago (ISS03190758). They have been unresponsive and have failed to meet the Fast-Track SLA. (If anyone from BMC is monitoring the list any assistance would be greatly appreciated.) Windows 2003 Server / MSSQL 2000 / BMC Remedy AR System 7.0.1 P4 Thanks in advance, Dave Fincher No virus found in this outgoing message. Checked by AVG Free Edition. Version: 7.5.488 / Virus Database: 269.15.1/1079 - Release Date: 10/19/2007 5:10 AM _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
