Eric,
 
Can you roll back the UNIX changes to try and start the system from a
known starting point?
 

Ron Fariss 
AIG Global Services 
Service Desk Automation 
713-831-2365 (Office) 
281-782-0979 (Mobile) 

 

________________________________

From: "Action Request System discussion list(ARSList)"
[mailto:[EMAIL PROTECTED] On Behalf Of "ZHANG, ERIC L" 
Sent: Sunday, October 21, 2007 1:39 AM
To: arslist@ARSLIST.ORG
Subject: URGENT - cannot start AR System
Importance: High


** 

ARS 7.0.01 

Solaris 9

Oracle 10gR2 (on another Solaris 9 server) 

 

We cannot bring back arsystem server after UNIX admin have applied a
UNIX patch on the database server (Solaris 9).  There is no error
message at arerror.log.  ps only show arserverd and armonitor, no sign
of other process such as arplugin, etc.:

 

  remedy 13649 13356  0 00:30:19 pts/1    0:00 -ksh

  remedy 16960     1  0 01:15:02 ?        0:00 ./armonitor -s
remedyprod2 -c /etc/arsystem/remedyprod2/armonitor.conf

  remedy 13591 13372  0 00:28:54 pts/5    0:00 -ksh

  remedy 17545 17543  0 01:28:02 pts/6    0:00 -ksh

  remedy 16961 16960  0 01:15:02 ?        0:19 ./arserverd -s
remedyprod2 -i /opt/remedy/arsystem/remedyprod2 -l /opt/remedy/a

  remedy 17865 13591  0 01:32:58 pts/5    0:00 ps -ef

  remedy 17866 13591  0 01:32:58 pts/5    0:00 grep remedy

 

DBA can see one database connection to the database by aradmin.

 

Anybody has experienced this before?

 

Thanks,

Eric

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