Actually, they sort of do. If you use the %Interface_Create forms as staging forms going into ITSM 7, you can more easily determine and enforce data validation rules without recreating the wheel. Going from 7 to 6 would be easier, because there are fewer rules in 6, and they are more obvious, though your workflow would have to be custom-built.
Rick On 10/26/07, Pierson, Shawn <[EMAIL PROTECTED]> wrote: > > ** > > I think you're making it more difficult than it needs to be. Just build > an interface using Filters and Active Links like you would between any other > Remedy forms. > > > > *From:* Action Request System discussion list(ARSList) [mailto: > [EMAIL PROTECTED] *On Behalf Of *Kern, Robert SBA > *Sent:* Friday, October 26, 2007 10:05 AM > *To:* arslist@ARSLIST.ORG > *Subject:* ITSMv7 - Interfacing with homebrewn appl? > > ** > > Hello list ... just a short query to those lucky among us, who have > experience with ITSMv7. > > Just wondering if ITSMv7 has some kind of defined interfaces (webservices > or so) for exchanging data with other Remedy custom applications? > > We have a homegrown application here and just wondering how much effort it > might be to transfer tickets both ways. > > Or another common way for creating tickets at our homegrown application is > reading the data with escalations from tables we have linked ... wondering > if it may be easily possible to build some escalations at the ITSM > application for doing a similar task?` > > Very not detailed and high level query I guess... > > Thanks in advance! > > Robert > > With best regards, > Robert Kern > > Siemens VDO Automotive AG > SV IO IT BO ST > Sodener Strasse 9 > 65824 Schwalbach, Germany > Tel.: +49 (6196) 87-2546 > Fax: +49 (6196) 8779-2546 > Mobile: +49 (170) 8522-515 > *mailto:[EMAIL PROTECTED] <[EMAIL PROTECTED]>* > *www.siemensvdo.com* > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
