I'm curious about the part where you said the "escalation queue gets held up and brings down the server". Are you saying your entire AR Server gets hung during or after a failed web service call?
I've seen this before on my dev and test servers, but never in production. It seemed to happen randomly after certain types of connection problems to the web service, but only if I had plugin logging enabled and Plugin-Log-Level set to 100. If I changed the logging level or disabled plugin logging it didn't hang AR Server. This was a while back, so I wonder now if using Plugin-Filter-API-Threads in ar.cfg might have prevented it. I didn't know about that at the time. This isn't helping you handle errors but if you are having server hang issues it might help. Chad Hall (501) 342-2650 ________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rakshit Bhandary Sent: Monday, October 29, 2007 1:45 AM To: arslist@ARSLIST.ORG Subject: WEBSERVICE ** Hi, In Remedy, when we call a web service of other application and if that webservice is down for some reason, we get a error on the user end or on server end depending on how the qworkflows are designed. What i wanted to know is, is there a way to capture this kind of error as a exception and take some other route. In my case, our application has a form where records are there. There is a flag in this form to suggest firing of that record through a web service to another application. I set that flag through a escalation Push Field action. The problem occurs when that web service is down and escalation queue gets held up and brings down the server. Is there a fall back mechanism? Kindly advice. ARS 7.0.01/Sun OS 5.10/Oracle DB 9.2.0.6 Regards, Rakshit __20060125_______________________This posting was submitted with HTML in it___ *************************************************************************** The information contained in this communication is confidential, is intended only for the use of the recipient named above, and may be legally privileged. If the reader of this message is not the intended recipient, you are hereby notified that any dissemination, distribution or copying of this communication is strictly prohibited. If you have received this communication in error, please resend this communication to the sender and delete the original message or any copy of it from your computer system. Thank You. **************************************************************************** _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
