On your counsel, the records are gone. Yes, this looks
like a queue. I wish they would tell you something
about it somewhere. Can't find anything in documents,
knowledgebase, nowhere. Even scanned bugs, or a lot of
them, but no info. 

I asked my friend who normally has something to say
about anything, but this time he's clueless...you know
the guy, google. :)

Thanks J.

--- "Davies, J.T." <[EMAIL PROTECTED]>
wrote:

> Hi Rabi,
> 
> Only 500?  I had 300,000+.  According to support,
> you can delete them
> safely.  There is a bug in the workflow that doesn't
> delete them after
> process.  (Sorry, I don't have the bug ID.)
> 
> The best I can describe is this form is it's a queue
> used for internal
> actions...  The application creates a new record for
> specific actions,
> workflow handles the requested action, then deletes
> the record.
> Apparently, the deletion isn't happening...
> 
> J.T.
> New Edge Networks
> An Earthlink Company
> 
> -----Original Message-----
> From: Action Request System discussion list(ARSList)
> [mailto:[EMAIL PROTECTED] On Behalf Of Rabi
> Tripathi
> Sent: Tuesday, November 06, 2007 2:55 PM
> To: arslist@ARSLIST.ORG
> Subject: SYS:Action form, safe to delete records?
> 
> I have more than 500 records on "SYS:Action" form
> dating back to 3 weeks
> ago.
> 
> Is it safe to delete older records? 
> What's this form for? I see lot of SLM related
> records. Code on this
> form have references to stuff beyond SLM. 
> 
> I see strange things like submit of an Incident with
> attached SLA
> causing a submit of a record on this form  that is
> removed right away.
> Why bother?
> 
> I see code that removes any submitted records right
> away unless  'z1D
> Action' !=  "DONOTDELETE". So records are supposed
> to sit on this form
> for a while. 
> 
> Anybody knows "who" processes these records besides
> the single
> escalation on this form that removes the recs (not
> all, but only if
> 'Action' = "UPDATEASSOCIATIONSTATUS")?
> 
> ARS 701, ITSM 703.
> 
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