Why not use a group to send the email out to?
Richard Fortin Remedy Administrator [EMAIL PROTECTED] 562.346.2241 -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Reiser, John J Sent: Tuesday, November 13, 2007 2:22 PM To: arslist@ARSLIST.ORG Subject: Notification method for ParentChild ticket. Hello Listers, ARS 6.3 MS SQL Server 2000 Just asking for a sanity check. I am working on a change to a home grown Helpdesk. During the creation of the ticket there are about 5 - 10 child records created that get concatenated into the Problem Details field. I need to send a notification but we are limited in the number of characters that we can send to the Verizon cell phones. I need to send only the child information that is selected by the operator during the submission process. The child records are stored in another form and linked by a GUID. The quickest fix that I can think of is to add a field that will hold the notification text and populate that at submit time and send it. I was thinking I could use a DO field to cut down on redundancy of stored data. Any other suggestions will be appreciated. Thanks, John J. Reiser Software Development Analyst Remedy Administrator/Developer Lockheed Martin - MS2 The star that burns twice as bright burns half as long. Pay close attention and be illuminated by its brilliance. - paraphrased by me ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
