I have a couple of questions about incoming email in the new v7..... I would like to have customers send back replies to some email messages and have them update the tickets within Remedy, is this customization or out of the box? Will two email address be required and how do you prevent out of office loops?
Has anyone also been able to sent out an approval email and have the customer reply back via the email to approve the ticket? Angie _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
