I know there's a bug in the 6.3 Email Engine when using a MAPI mailbox in which it pulls in a display name for the 'Reply To' field, but only if the Reply To address is different than the From address. I've never seen it pull in a display name for the 'From' or 'To' fields. And I don't have a fix for this. BMC hasn't been able to reproduce my issue and so far their armapi63.dll patches for it haven't worked. I had Microsoft tech support look at one of my sample emails and they confirmed that all of the address header info is correct, so Remedy is somehow not pulling it in correctly.
What version of Remedy are you running? What version of Outlook? Chad Hall (501) 342-2650 ________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Tricia Truong Sent: Monday, November 19, 2007 6:19 PM To: arslist@ARSLIST.ORG Subject: Full Email Address Hi List, In AR Message FORM, Incoming mailbox (MAPI) emails come in with Display Name, not full email address. Is there a flag that I need to set in Remedy Email Engine or Exhange Server so MAPI emails coming in will give me full email address (From, To, Reply To etc....) Thanks, Tricia __20060125_______________________This posting was submitted with HTML in it___ ************************************************************************* The information contained in this communication is confidential, is intended only for the use of the recipient named above, and may be legally privileged. If the reader of this message is not the intended recipient, you are hereby notified that any dissemination, distribution or copying of this communication is strictly prohibited. If you have received this communication in error, please resend this communication to the sender and delete the original message or any copy of it from your computer system. Thank you. ************************************************************************* _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
