I feel your pain! Hopefully, someone from BMC Remedy is monitoring this
thread and will give us an update. SSD really does provide a lot of
help.
I'll run it and when it fails I'll submit a ticket.
Drew
On Thu, 29 Nov 2007, strauss wrote:
I have had tickets open on this for 7.0.0.003 since June 2007. The main
ticket was closed in an unresolved state and replaced with another
ticket for 7.1 GA in September 2007, which was then closed and a defect
SW00276070 was created that still has not been fixed even though its
status is closed. That's as near as I can tell after retracing the
steps through the labyrinth of supportweb issue and defect displays.
There were even duplicate tickets for the same problem manifested
differently for 7.0.x and 7.1 beta along the way. I don't think support
is tracking this stuff correctly since they went to a process of closing
the ticket upon creating a defect. If the defect from my ticket was
also closed, there is no way to tell if they consolidated it into
another defect, or addressed it in some other way. They sure as hell
have NOT fixed it yet!
Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing & IT Center
http://itsm.unt.edu/
-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Drew Shuller
Sent: Thursday, November 29, 2007 1:29 PM
To: arslist@ARSLIST.ORG
Subject: Re: Synch Search Database, UNIX (UNCLASSIFIED)
That's distressing.
Do you know if anyone has submitted a bug report? I looked
but didn't see one.
On Thu, 29 Nov 2007, strauss wrote:
...and of course there is the continuing saga of the 7.x admin tool
being totally incapable of completing a sync successfully
against a 7.x
server with most of ITSM 7 and several other apps installed
- it crashes
every time after about an hour. This is still true on
7.1.00.001 Admin
Tool and AR Server, even if you delete and recreate the
search tables.
Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing & IT Center
http://itsm.unt.edu/
-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Drew Shuller
Sent: Thursday, November 29, 2007 1:01 PM
To: arslist@ARSLIST.ORG
Subject: Re: Synch Search Database, UNIX (UNCLASSIFIED)
That might work, as I'm trying to get around the bug where
the synch stops if someone logs out of the Admin tool.
On Thu, 29 Nov 2007, FRANK,
GORDON CTR DISA JSSC wrote:
Classification: UNCLASSIFIED
Caveats: NONE
However, you can run it as a Run Process under an Escalation.
Escalations are sometimes utilized like CRON jobs. Just set
the time and
it will start like a CRON job.
Gordon M. Frank
DISA\Version FNS
-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Drew Shuller
Sent: Thursday, November 29, 2007 12:06 PM
To: arslist@ARSLIST.ORG
Subject: Re: Synch Search Database, UNIX
I was afraid of that. Thanks Hugo.
On Thu, 29 Nov 2007, Hugo Visser wrote:
No, the admin tool does the actual "syncing". Since the
admin tool is
a client side and windows only, you cannot synchronize the search
database from a unix command line.
Hugo
On Nov 29, 2007 5:37 PM, Drew Shuller <[EMAIL PROTECTED]> wrote:
Can the Synch Search Database be run from a Unix command line?
Drew
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