Janet, There are products that you can buy (ie. Aeroprise, Mobile Reach) that are geared toward ARS on BlackBerry and other PDAs. Another option is to create a web app yourself.
Aeroprise and Mobile Reach have good products. The cost was more than what the company wanted to spend, so I ended up writing my own apps. The apps were developed in ASP.Net using the ARS .Net APIs. There are other languages of the ARS APIs; I just am most comfortable with .Net. On a related note, I am presently developing three other apps that connect into non-ARS systems for managers to submit approvals on their BlackBerry. Once you create one BlackBerry/PDA app you will likely be asked to create many more :) Stephen Remedy Skilled Professional -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Mahan, Janet L [EQ] Sent: Friday, November 30, 2007 9:59 AM To: arslist@ARSLIST.ORG Subject: Re: E-mail Submit from BlackBerry Device I tried this from the list and thought it would include the previous post, sorry. What I am trying to find out how to do is, submit from a web page into Remedy. We have a Sybase database and are on version 6.0.1 of the Remedy server. We do not want to use the mid-tier to do this. I have not used the Remedy APIs, is that pretty easy to do? Janet Mahan Network Systems Administrator II EMBARQ Voice: 941-766-6199 | Wireless: 321-356-0128 | Fax: 941-766-6199 Email: [EMAIL PROTECTED] Voice | Data | Internet | Wireless | Entertainment This e-mail is the property of EMBARQ and may contain confidential and privileged material for the sole use of the intended recipient(s). Any review, use, distribution or disclosure by others is strictly prohibited. If you are not the intended recipient (or authorized to receive for the recipient), please contact the sender and delete all copies of the message. -----Original Message----- From: Mahan, Janet L [EQ] Sent: Friday, November 30, 2007 9:42 AM To: [EMAIL PROTECTED] Cc: Mahan, Janet L [EQ] Subject: Re: E-mail Submit from BlackBerry Device So is this the best way to submit from a web page into Remedy? We have a homegrown application that users want to be able to submit entries into Remedy from an existing web interface. The ARS API is all we need? Where can I find documentation on that API? Thanks! ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
