What error are you getting?
________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Sokol, Brian Sent: Monday, December 03, 2007 8:11 AM To: arslist@ARSLIST.ORG Subject: Re: Archgid database ID change utility Hi Jason, No I already looked on my server. My email engine is 7.1 but the utility is 7.0. ________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Jason Miller Sent: Friday, November 30, 2007 3:34 PM To: arslist@ARSLIST.ORG Subject: Re: Archgid database ID change utility Did you install the 7.1 email engine? I usually use the archgid.exe out of the email install directory (Windows default: C:\Program Files\AR System\AREmail). You might find the new version there? Jason From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Sokol, Brian Sent: Friday, November 30, 2007 9:36 AM To: arslist@ARSLIST.ORG Subject: Archgid database ID change utility Anyone know if this utility is available for ARS 7.1? I am trying to run the ITSM upgrade utility to go from 5.6 to 6.0. The upgrade fails because I am on ARS 7.1 and the archgid supplied is version 6.3. Support said they do not believe the ITSM 6 upgrade is supported on ars 7.1. Not sure how that can be since ITSM 6 on ars 7.1 is supported. Their solution was for me to downgrade ars to 7.0. Brian Sokol Manager, Desktop Services Scholastic Inc. 557 Broadway NY, NY 10012 (212) 343-6494 http://www.Scholastic.com <http://www.Scholastic.com> _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
