I was wondering if anyone has created SLAs for Change, but not so much on the whole Change record, but on each Task.
For example a "new employee hire" might have 4 tasks associated with it - security badge, parking sticker, windows NT ID, and Exchange Email Account. Each one of these tasks will take different times. For example: Security Badge - 8 hours Parking Sticker - 4 hours Windows NT ID - 24 hours Exchange Email Account - 24 hours Is there a way to create SLAs for each task for the Change "New Employee Hire"? THANKS! _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
