Had a colleague check over this, the problem appears to be related to the browsers in use. For both of us, we get the Object error in firefox, and I get it in IE7. He's running IE6, and it works fine in there. We haven't experienced any such issues internally on either version of internet explorer. Its purely on the BMC patch site. Regards
Dave ________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Gavin Coleman Sent: 05 December 2007 16:38 To: arslist@ARSLIST.ORG Subject: Re: Support site, patch download issues? That's very interesting! That is exactly the error that lots of our people are seeing. I have an Incident open with Remedy support who can't offer any explanation. Their best suggestion so far is to patch the mid-tier! We're running Remedy 6.3 Patch 22 Mid-Tier 6.3 Patch 22 If I look in the Mid-Tier log files I get loads of issues like this Caught exception while binding action list - dropping action : ARERR [-1] Message not found Interesting if Remedy are suffering the same problem as well! Gavin Coleman Technical Consultant "Barber, Dave" <[EMAIL PROTECTED]> Sent by: "Action Request System discussion list(ARSList)" <arslist@ARSLIST.ORG> 05/12/2007 16:25 Please respond to arslist To: arslist@ARSLIST.ORG cc: Subject: Re: Support site, patch download issues? ** Scott, I'm going in via the normal route, but I'm getting the following : Its not a major show stopper (right now), but I'm wanting to check on the latest patches for ITSM 7 .... Regards Dave ________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Scott Parrish Sent: 05 December 2007 16:23 To: arslist@ARSLIST.ORG Subject: Re: Support site, patch download issues? ** Dave, I have not had any issues with the site and have downloaded patches today. Scott Parrish IT Prophets, LLC (770) 653-5203 http://www.itprophets.com ________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Barber, Dave Sent: Wednesday, December 05, 2007 11:10 AM To: arslist@ARSLIST.ORG Subject: Support site, patch download issues? Is it just me, or is anyone else having issues with getting onto the support/patch download site? The EPD is fine, but the heritage/patch section isn't working - either in IE or Firefox. regards Dave Please consider the environment before printing this e-mail or its attachments. ________________________________ This e-mail (and any attachments) contains information, which is confidential and intended solely for the attention and use of the named addressee(s). If you are not the intended recipient you must not copy, distribute or use it for any purpose or disclose the contents to any person. 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