What version is your ARServer? We ran into a similar problem when our server was 7.0.1 Patch 5 but mid-tier was 7.0.1 Patch 3.
J.T. Shyman Column Technologies _____ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Darshana Jivan [MTN Network Solutions] Sent: Monday, December 10, 2007 8:52 AM To: arslist@ARSLIST.ORG Subject: ARS Web Service issues Hi Mid Tier Version 7.0.01 Patch 001 200701091113 Web Server Information Microsoft IIS ServletExec/5.0.0.10 Operating System Name Windows 2003 Java Version 1.4.2_10 I am currently on ARS 7.0.01 server and mid-tier. I have a web service which is being consumed by an app called BizTalk which is working fine but these web services where created when on version 6.3. However, there are new elements that needed to be added to the web service and therefore I had to change the web service and map to the elements to the XML Schema. I have been testing the Web Service by using an InfoPath form to input the elements and then submit the data to see if the Ticket gets Logged and a response gets sent back with the Request ID. However, I am experiencing error messages on Info Path with No Response but when I check the Mid tier logs it states that the Ticket was Logged and the ref number does get returned. I have attached a mid tier log as a reference. I also used YATT which traces inputs and outputs on port 80 on the Midtier and see the response does not get sent whether when I am retrieving ticket details or creating a new ticket. I'm not sure where the problem could be. Has anyone struck this issue and managed to find a resolution, or does anyone have suggestions on what I could try? Dec 10, 2007 3:43:35 PM com.remedy.arsys.ws.services.ARService processRequest FINE: WS Total time = 1718 Dec 10, 2007 3:43:35 PM com.remedy.arsys.ws.services.ARService performOperation FINE: output document from AR Server: <?xml version="1.0" encoding="utf-8"?> <ns0:ROOT xmlns:ns0="urn:MTNNS_EventLog_WS_ModifyAutomaticTickets" xmlns:ns1="http://www.mtnns.co.za/remedy/ModifyEmailTicket"; xmlns:xsd="http://www.w3.org/2001/XMLSchema"; xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance";> <ns1:Response> <ns1:ModifyEmailTicket> <ns1:RefNo>MTNNS44953</ns1:RefNo> </ns1:ModifyEmailTicket> </ns1:Response> </ns0:ROOT> Dec 10, 2007 3:43:35 PM com.remedy.arsys.ws.services.ARService performOperation FINE: WS Create time = 1453 Dec 10, 2007 3:43:34 PM com.remedy.arsys.ws.services.ARService performOperation FINE: input document: <?xml version="1.0" encoding="UTF-8"?> <ROOT xmlns="urn:MTNNS_EventLog_WS_ModifyAutomaticTickets"><Request xmlns="http://www.mtnns.co.za/remedy/ModifyEmailTicket";><ModifyEmailTicket>< LoggedBy>Claire Canin</LoggedBy><FaultType>FAULT</FaultType><SubFaultType>Fault</SubFaultTyp e><TicketType>Fault</TicketType><ServiceProvider>MTN Network Solutions</ServiceProvider><Department>IT Developers</Department><AssignedTo>Darshana Jivan</AssignedTo><FaultDescription>test</FaultDescription><FaultWorkLog>tes t</FaultWorkLog><FaultRef>X</FaultRef><ContactName>Darshana Jivan</ContactName><ClientCode>ccorp</ClientCode><ClientName>Corporation Claire</ClientName><ClientEmailContact>[EMAIL PROTECTED]</ClientEmailConta ct><ClientCellPhoneContact>27</ClientCellPhoneContact><Status>Open</Status>< Assignment>Not Assigned</Assignment><Acceptance>Not Accepted</Acceptance><BusinessImpact>Minor</BusinessImpact><Priority>Level 2</Priority><ToEmailField/><FromEmailField/><BranchGroup>ccorp</BranchGroup> <BranchName>North West</BranchName><LoggedByClient>Claire Canin</LoggedByClient></ModifyEmailTicket></Request></ROOT> Dec 10, 2007 3:43:34 PM com.remedy.arsys.ws.services.ARService getOperationInfo FINE: Operation Info: <?xml version="1.0" encoding="windows-1252"?> <operation name="CreateAutomaticTickets" type="create"> <inputMapping name="InputMapping" topLevelElement="CreateAutomaticTickets"/> <outputMapping name="OutputMapping" topLevelElement="CreateAutomaticTicketsResponse"/> </operation> Dec 10, 2007 3:43:34 PM com.remedy.arsys.ws.services.ARService processRequest FINE: LOGIN SUCCESS: User[Biztalk] Dec 10, 2007 3:43:34 PM com.remedy.arsys.session.Login initWebService FINE: Login: Axis Session is good !!! Dec 10, 2007 3:43:34 PM com.remedy.arsys.ws.services.ARService getWebServiceInfo FINE: webService: MTNNS_EventLog_WS_ModifyAutomaticTickets Dec 10, 2007 3:43:34 PM com.remedy.arsys.ws.services.ARService getWebServiceInfo FINE: server: 10.217.201.31 Dec 10, 2007 3:43:34 PM com.remedy.arsys.ws.services.ARService getWebServiceInfo FINE: nameSpace urn:MTNNS_EventLog_WS_ModifyAutomaticTickets Dec 10, 2007 3:43:34 PM com.remedy.arsys.ws.services.ARService getWebServiceInfo FINE: operationName: CreateAutomaticTickets Dec 10, 2007 3:43:34 PM com.remedy.arsys.ws.services.ARService getInputDoc FINE: inputDocStr(before namespaces): <CreateAutomaticTickets xmlns="urn:MTNNS_EventLog_WS_ModifyAutomaticTickets"><Request xmlns="http://www.mtnns.co.za/remedy/ModifyEmailTicket";><ModifyEmailTicket>< LoggedBy>Claire Canin</LoggedBy><FaultType>FAULT</FaultType><SubFaultType>Fault</SubFaultTyp e><TicketType>Fault</TicketType><ServiceProvider>MTN Network Solutions</ServiceProvider><Department>IT Developers</Department><AssignedTo>Darshana Jivan</AssignedTo><FaultDescription>test</FaultDescription><FaultWorkLog>tes t</FaultWorkLog><FaultRef>X</FaultRef><ContactName>Darshana Jivan</ContactName><ClientCode>ccorp</ClientCode><ClientName>Corporation Claire</ClientName><ClientEmailContact>[EMAIL PROTECTED]</ClientEmailConta ct><ClientCellPhoneContact>27</ClientCellPhoneContact><Status>Open</Status>< Assignment>Not Assigned</Assignment><Acceptance>Not Accepted</Acceptance><BusinessImpact>Minor</BusinessImpact><Priority>Level 2</Priority><ToEmailField/><FromEmailField/><BranchGroup>ccorp</BranchGroup> <BranchName>North West</BranchName><LoggedByClient>Claire Canin</LoggedByClient></ModifyEmailTicket></Request></CreateAutomaticTickets > Regards, Darshana Jivan Application Developer *: Cell: 0832000451 *: Email: <mailto:[EMAIL PROTECTED]> [EMAIL PROTECTED] MTN Corporate 39 Rivonia Road No1 Commerce Square 3rd Floor Sandhurst Johannesburg 2196 P.O. Box 3070; Randburg; 2125; South Africa. __20060125_______________________This posting was submitted with HTML in it___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
