hi, i need your help again guys. so i did add a "Client" permission (literal, as in "Client" is the name of our permission) to the Request ID field and did try searching for tickets for a specific client (i used their company name as search param) and was able to retrieve all their tickets. what i didn't know what when i added that permission, i then made the Request ID available to all our clients (coz all them gets a "Client" permission)
the Request ID originally has Assignee Group and Company (the operating company) permission. what bugs me is, when i log on as a client, i could only see some tickets but when i log on as company user i can retrieve all the tickets the client is supposed to be seeing. i checked on their tickets and all of them has the correct Assignee Group. i did a file compare of all the tickets i see as a company user and as a client user. there are about a handful of tickets that the client user could not access, although these tickets have the correct assignee group permission. anywhere else i should check? like Submitter or Assignee or Company fields that might be the culprit? i am not seeing anything on the client log either that might indicate any workflow affecting the search. pls help! _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
