James, No help here, but I see the same intermittent behavior with patch 18 of the 6.03 User Tool on XP Pro. So, it's apparently an "undocumented feature" of the UT that has been there for a while.
Peace, Doug Anderson Mayo Clinic Rochester, MN Opinions expressed are necessarily mine, not necessarily those of the Mayo Foundation. Original message: Date: Tue, 11 Dec 2007 14:40:02 -0600 From: James Van Sickle <[EMAIL PROTECTED]> Subject: Video Display issues with Remedy User Fellow ARSListers I am using Remedy User 6.03 Patch 20 accessing an ARS Server 6.03 Patch 20 server. My workstation is using Windows XP Pro for an OS. The following problem appears to happen inconsistently, but has happened on multiple workstations. When a user is switching between Remedy User and another program, the screen does not fresh the Remedy User window as it should. Often this causes either a blank screen or just the green background of the Remedy form opened to be shown. Minimizing and restoring the Remedy User window causes the screen to refresh and show the form normally. Dragging a non-maximized Remedy User window out of view below the screen and back up into view also causes the form to refresh. This appears to happen when I have two programs open or over a dozen programs open with no consistency. None of the other programs running at the time this occurs or afterwards show any signs of the same issue. My video settings on the first workstation to have this problem appear are: Desktop: HP xw6400 Workstation Plug & Play Monitor NVIDIA Quadro NVS 285 128 MB Adapter 1600x1200 pixels 32-bit color quality 96 Normal Size DPI setting 60 Hertz Screen Refresh Rate Video settings for the second device experiencing this problem: Laptop: Compaq nc6400 ATI Mobility Radeon X1300 Adapter 1024x600 pixels 32 bit color quality 96 Normal Size DPI setting 60 Hertz Screen Refresh Rate Any assistance would be greatly appreciated on this issue. The only display issues I have run into in the past is when users have Large Fonts enabled on their display settings. Both systems are using small fonts so I am at a loss as to what is causing this issue. Thank you for your time. (Embedded image moved to file: pic16439.gif)Countrywide James Van Sickle Remedy Developer II IT - Enterprise Change & Config 972-696-5779 Office 1000 Coit Road 92-540- Internal Mail Stop: PCRD-2-78 214-399-1254 Cell Plano, TX 75075 _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
