Further clarification....we certainly do not allow anyone other than an admin to enter config data. Ever.
My observation is only that: BMC advertises this tool as running from the desktop. Effective Technologies implies that the executable may be run on either desktop or server. In fact, BMC's documentation recommends installing on the desktop. I have only witnessed the executable working successfully executed on the server itself, no desktop involvement (other than a remote log-in session). Don W. McClure, P.E. Administrator & Engineer University of North Texas dwmac_at_unt.edu 940.565.3287 From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook Sent: Wednesday, December 12, 2007 10:26 AM To: arslist@ARSLIST.ORG Subject: Re: Data Management Administrators Guide ** You're correct, Don. Any bulk data loading into ITSM, regardless of the tool or method, should be done by the Data Administrator(s) of the system, not the Support Staff. Most of us have seen (and those who haven't, take heed) ITSM configuration data run amok because of insufficient controls around the ability to add/modify configuration data. Rick On 12/12/07, McClure, Don <[EMAIL PROTECTED]<mailto:[EMAIL PROTECTED]>> wrote: ** Caution: the Effective Technology literature says it is not intended for support staff, due to complexity of permissions/roles/accesses. Frankly, I have examined both the EffectTech product, and ITSM P9003; both appear to have their strengths for Remedy 'customers', but neither presents with a definite advantage in managing support staff (perhaps, due to complexity of our environment). I have used both EffectTech and the ITSM suite to load other data (companies, locations, organizations, support groups), in a multi-tenancy environment (22 operating companies, 3 customer companies, 320 +/- organizations, 70 support groups with *relatively* distinct portfolios of responsibility). The 'support staff' aspect is important for us, as student employees reflect a 20% turnover in our support staff each year (sometimes, each semester!!). We use another import method straight from LDAP for our 128K authorized customers (Christopher Strauss adaptation)-and this update is much more frequent than most Remedy systems will require. For the Effective Technologies suite: http://www.effect-tech.com/products.html Please note-both EffectTech and ITSM packages are 'command wrappers' around arimportcmd.exe; I have never seen a successful import from that command executed on a WORKSTATION-but import is straightforward with all files and command on server itself. Environment: ITSM 7.0.02.006<http://7.0.02.006/> (Incident, Problem, Change Management); Remedy Knowledge Mgmt 7.1.01.001<http://7.1.01.001/>; Service Level Mgmt 7.1, AIE 7.1; Kinetic Request 4.0.3, Survey Lite 4.0.3, Calendar Lite 1.0.1; on AR Server, AREmail, Approval, Assignment, Mid-Tier, and Flashboards 7.1.00.001<http://7.1.00.001/> on: Win2K3 Ent x64 / SQL Server 2005 x64 WindowsXP and Vista desktops (yes, this is Christopher Strauss' environment-his office is across the hall from mine!) Don W. McClure, P.E. Administrator & Engineer University of North Texas dwmac_at_unt.edu 940.565.3287 From: Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>] On Behalf Of Marc Bowen Sent: Wednesday, December 12, 2007 9:15 AM To: McClure, Don; arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG> Subject: Re: Data Management Administrators Guide ** Do you know the name of the product? I am on www. effectivetechnology.ca<http://effectivetechnology.ca/> and cannot find any product information. Marc Bowen Remedy Skilled Professional [EMAIL PROTECTED]<mailto:[EMAIL PROTECTED]> __20060125_______________________This posting was submitted with HTML in it___ __20060125_______________________This posting was submitted with HTML in it___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
