Vinicius, There is no way to MIGRATE to ITSM 7 from prior versions. ITSM 7 is a different product, with different (ITIL) work process rules. From prior versions of ITSM, you can only CONVERT to ITSM 7.
The only way an ITSM 7 project can succeed is to recognize that this is a different product and you need to build the foundation (config) data from scratch. Youll need the involvement of all of the stakeholders. They will need to analyze their processes and carefully define their organizational rules, activity classifications, products, etc. And remember that your users will need formal training to understand the new paradigm. HTH, Joel ************************* Joel D. Sender Director of Western Operations QMX Support Services, Inc. [EMAIL PROTECTED] [EMAIL PROTECTED] -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of Vinicius Regis Sent: Monday, December 10, 2007 10:11 AM To: arslist@ARSLIST.ORG Subject: Problems to migrate ITSM 6.3 to 7.0 with customizations. ** Hello All, I would know if somebody already performed the migration of ITSM 6.3 to 7.0 successfully. I'm with some problems to do the migration, because my ITSM 6.3 has a lot of customizations and I don't know if the Migration Tools migrate the customized fields too. The other problem is to migrate the foundation data of ITSM 6.3 to 7.0. Is the Data Management Tool works fine? If anybody know a great solution to perform the migration, please mail me! Tks, Vinicius. __20060125_______________________This posting was submitted with HTML in it___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
