I do that here but with a Set Fields from another form.

 

Try this: perform the Set Fields from the same form by '1' = $1$   This
should cause Remedy to retrieve the file from the server.

 

 

Stephen

Remedy Skilled Professional

 

________________________________

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Sokol, Brian
Sent: Thursday, December 13, 2007 3:35 PM
To: arslist@ARSLIST.ORG
Subject: Re: Can An Attachment Field Be Made Read Only? (UNCLASSIFIED)

 

Looks like you can not use a Set Field to copy from one attachment field
to the other. Any other ideas?

 

________________________________

From: Sokol, Brian 
Sent: Thursday, December 13, 2007 3:16 PM
To: arslist@ARSLIST.ORG
Subject: RE: Can An Attachment Field Be Made Read Only? (UNCLASSIFIED)

Ok tried this -when I click on the button I do a Set Field from the
protected Attachment field to it's copy. I then do a
PERFORM-ACTION-OPEN-ATTACHMENT command on the 2nd attachment field. When
i try this I get the following error;

 

An invalid argument was encountered.

 

It looks like the set field fails to copy the attachment .

 

________________________________

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Heider, Stephen
Sent: Thursday, December 13, 2007 2:58 PM
To: arslist@ARSLIST.ORG
Subject: Re: Can An Attachment Field Be Made Read Only? (UNCLASSIFIED)

** 

Scratch that last message.   I am working on a separate display-only
form for all attachments.  On regular forms there doesn't seem to be an
option to create a display-only attachment field.

 

However... you can still use the same method of doing a Set Fields into
another attachment field.  This second attachment field would be set to
$NULL $ either when saving or in the active-link (after the
PERFORM-ACTION-OPEN-ATTACHMENT command).   Because the user is really
opening a copy of the file the original file remains intact.

 

Stephen

Remedy Skilled Professional

 

________________________________

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Heider, Stephen
Sent: Thursday, December 13, 2007 2:47 PM
To: arslist@ARSLIST.ORG
Subject: Re: Can An Attachment Field Be Made Read Only? (UNCLASSIFIED)

 

Brian,

 

Is the attachment field on the form display-only (probably not)?   

 

Try this, when the user clicks the button do a Set Fields from the
regular attachment field to a hidden display-only attachment field. Then
run the PERFORM-ACTION-OPEN-ATTACHMENT command.  This way it should be
impossible for anything to get written .

 

Stephen

Remedy Skilled Professional

 

________________________________

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Sokol, Brian
Sent: Thursday, December 13, 2007 2:23 PM
To: arslist@ARSLIST.ORG
Subject: Re: Can An Attachment Field Be Made Read Only? (UNCLASSIFIED)

 

I changed the action to PERFORM-ACTION-SAVE-ATTACHMENT FieldID and that
will work but I would rather have them be able to view the attachment
directly.

________________________________

From: Sokol, Brian 
Sent: Thursday, December 13, 2007 2:14 PM
To: arslist@ARSLIST.ORG
Subject: RE: Can An Attachment Field Be Made Read Only? (UNCLASSIFIED)

Hi Stephen,

 

I just tried your approach and I am hoping I did something wrong because
this would be a perfect solution. When I click on the button I run an AL
with a Run Process action. It performs the following:

 

PERFORM-ACTION-OPEN-ATTACHMENT FieldID

 

This opens the file fine but if I modify the file and save it, the
changes are written back to the attachment file.

 

Brian

 

________________________________

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Heider, Stephen
Sent: Thursday, December 13, 2007 1:42 PM
To: arslist@ARSLIST.ORG
Subject: Re: Can An Attachment Field Be Made Read Only? (UNCLASSIFIED)

** 

Brian,

 

How about this approach: 

 

When the screen is opened or the entry retrieved - when the attachment
field is not null - change the attachment field to Hidden, display the
name (and optionally the size) of the attachment file in a read-only
character field that is displayed as text.   Unhide a button next to
this character field that, when clicked, opens the attachment.  

 

This allows the user to open, print, save a local copy, but does not
allow them to make any changes to the attachment or remove the
attachment from the record.

 

In the above example, only the presence of an attachment will trigger
your workflow to make it "read-only".  You probably would want to add a
condition that will not make the attachment "read-only" if the user is
part of a certain group, ie. 'App-Administrator'.   This will provide
the ability for certain users to have access to remove or update an
attachment.  

 

Stephen

Remedy Skilled Professional

 

________________________________

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Sokol, Brian
Sent: Thursday, December 13, 2007 1:30 PM
To: arslist@ARSLIST.ORG
Subject: Re: Can An Attachment Field Be Made Read Only? (UNCLASSIFIED)

 

I don't want the submitter to be able to change it once he or she
attaches it to the form. I had thought of using a separate form but I am
not sure that would prevent the submitter from changing it as well.

 

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