It has been some time since I tracked the details.

However -- I remember it being the case that just opening the HPD:Helpdesk
form was 500+ queries to the DB. (One person opening the helpdesk app from
the WUT)

So -- you might need some more threads :)

-John


On 12/14/07, Carey Matthew Black <[EMAIL PROTECTED]> wrote:
>
> Well..
>
> In a 28 day month there are 2419200 seconds in the month. So if you
> are creating 888 thousand records in that month then that would only
> average 0.367 records per second. So one thread should do it if your
> workload is evenly distributed across a 24x7 schedule. :)
>
> Now if we are more constricted and all of those numbers are only
> during an 8 hour days and only 20 business days in a month then we are
> talking about 576000 seconds in a month. Which would yield an average
> of 1.54 records per second. So I guess two threads should deal with
> that load ok. :)
>
>
> But on a more serious note.. as others have pointed out.. what you
> need will highly depend on several issues outside of issues like
> "tickets created" or "processes completed" but on things like Network
> delays, RDMBS performance, number of "bad" searches done by users,
> etc...
>
> And I would suggest that there really should be no number of anythings
> that should cause the server to crash. If there is such a value then
> that should be bugged and fixed. :)
>
> I will also mention that if you do testing via "testing tools" like
> "Silk" or other "LoadRunner"  you may have issues due to how you do
> specific things in those tools too. So be mindful of your "first
> results", especially if they are really bad. I have even seen
> conditions that produced a kind of "hung ARS server" when the testing
> tool was not properly closing the connections to the ARS server and
> was trying to connect more API clients than the ARS server had
> threads. ( The problem was totally on the testing tool side. After
> fixing the tool the results we arrived at were much more reasonable.
> But it took about a month of poking around to try to get the "testing
> tool group" to even admit that they were the problem and not the ARS
> server. Just thought you should know.)
>
> HTH.
> --
> Carey Matthew Black
> Remedy Skilled Professional (RSP)
> ARS = Action Request System(Remedy)
>
> Love, then teach
> Solution = People + Process + Tools
> Fast, Accurate, Cheap.... Pick two.
>
>
> On Dec 14, 2007 2:22 PM, Tadeu Augusto Dutra Pinto <[EMAIL PROTECTED]>
> wrote:
> > **
> > Hi crazy friends!
> >
> >
> > I'd like to know (if it exists) what's the maximum number of users doing
> a
> > action simultaneously (at the same time) in a ARS application???
> > Have a max number (of users creating records, for example) that crash
> the AR
> > Server?
> >
> > I need this information because I have to describe this in a document of
> > 'Test Strategy'... and 'Requirements Specification' too...
> >
> > Anybody knows about this??
> >
> >
> > I'm using:
> > S.O. - AIX 5.2
> > AR Server 7.0.01 patch 5
> >
> > About my applications:
> > Appication1 - create around 308.000 records/month
> >
> > Appication2 - create around 30.000 records/month
> >
> > Appication3 - create around 550 records/month
> >
> >
> > []'s
> > Att,
> > Tadeu Augusto Dutra Pinto
> > HSBC Brasil Outsourcing
>
>
> _______________________________________________________________________________
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-- 
John David Sundberg
235 East 6th Street, Suite 400B
St. Paul, MN 55101
(651) 556-0930-work
(651) 247-6766-cell
(651) 695-8577-fax
[EMAIL PROTECTED]

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