Thanks for the information Rick. When I change the form to use SRM:RequestInterface_Create it asks for a Person ID, login Id and a few other fields. The user entering the ticket does not have a person id in the People form in the remedy system. If I choose a generic account to hardcode to that field then that will affect the autoassignment and not route it incorrectly, correct?
-----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook Sent: Tuesday, December 18, 2007 2:13 PM To: arslist@ARSLIST.ORG Subject: Re: API entry ITSM 7 ** Brandi, you need to submit your record to the SRM:RequestInterface_Create form, which will then do the necessary validation (and retrieval of fields like Group IDs) and push the record out to the customer facing forms. Rick On 12/18/07, Brandi Barbour <[EMAIL PROTECTED]> wrote: All, I am using an API to insert records from a .Net interface. The records are being inserted into the SRM:Request form so the remedy otb workflow can handle everything else. All is well except when insterting the record I am getting an error that there are not any groups to autoassign the ticket to. And I need to manually assign ticket. I have configured the CFG:Assignment and put a location and a categorization tier 1 in there to autoassign to a specific group. However the information I am inserting from the .net interface is a user that is not in People form but does have the same location and catergorization that I configured in the CFG:Assignment form. When I use the requester wizard and submit a request it works fine, but it is a person from the people form. Any ideas on how to get the autoassignment to work for entries that don't have people entries in people form? Thanks, Brandi Platform is as follows ARS 7.0.1 Incident and Change 7.0.1 Windows 2003 SQL 2005 ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com <http://www.rmsportal.com> ARSlist: "Where the Answers Are" __20060125_______________________This posting was submitted with HTML in it___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
