Mike,
What versions are you using? ARServer, ITSM Suite/Applications, Database? There's a checkbox on the filter that sends the notification to indicate whether or not to include that URL in the outbound message. If you're using 7.0.01 then you might look at the FILTER: NTE:NTS:Email_200_SystemNT and look at the NOTIFY action for the "Shortcuts" in the middle of that screen. I _think_ that's the one that would get it for you. Gp George Payne Corporate Applications Developer Electric Reliability Council of Texas (512) 248-3940 [EMAIL PROTECTED] ________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Mike Pugh Sent: Friday, December 28, 2007 8:54 AM To: arslist@ARSLIST.ORG Subject: How do I remove the mid-tier hyperlink from system generated e-mails? Hi, I need to remove the hyperlink to our Remedy mid-tier area that appears at the top of all the system generated e-mails (incident receipt confirmation, incident resolution, etc)? We don't want our customers logging into the mid-tier at this time. Any ideas? Thanks so much! Mike Pugh Software Engineer 13990 Parkeast Circle Chantilly, VA 20151 www.AmericanSystems.com <http://www.americansystems.com/> phone: (703) 968-5265 mobile: (203) 434-5082 [EMAIL PROTECTED] "Contractor of the Year - 5th Annual Greater Washington Government Contractor Awards" LEGAL DISCLAIMER: The information in this email is confidential and may be legally privileged. It is intended solely for the addressee. Access to this email by anyone else is unauthorized. If you are not the intended recipient, any disclosure, copying, distribution or any action taken or omitted to be taken in reliance on it, is prohibited and may be unlawful. __20060125_______________________This posting was submitted with HTML in it___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
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