What you can use for any custom forms or if you have ITSM you would add a field with field ID 112 (In ITSM 7.02 it is called Assignee Groups). In addition to this field you would set up the filters to basically do the following: Change the Permission of the Request ID or Entry ID field (basically the field with ID of 1) to not have permission to public or even Submitter but only mainly to the group "Assignee Group". This special group basically is dynamically determined based on what group ID(s) are placed in field 112. Using the Assigned to Group that was set in the ticket (lets say it is HR Employee Relations) you would lookup and find the Group ID for that group in the Group form and return the group ID value in the field 112 that you would have created. So basically when the ticket gets assigned to HR Employee Relations which say has group ID 70001 then you would place 70001 and a ";" in the field 112 and when the ticket is submitted basically only anyone who is a member of the HR Employee Relations group and Administrators can see those tickets. Im not sure if BMC has a whitepaper or document on this but they can also help as well if you have questions about this.
Thanks Peter Lammey ESPN MIT Technical Services & Applications Management 860-766-4761 ________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Vijay Nimmala Sent: Thursday, January 03, 2008 12:31 AM To: arslist@ARSLIST.ORG Subject: Access Control Between Support Groups ** Hi All I am trying to implement access control for below scenario....i have two groups, HR and IT Security, who will be using the Incident Management module who deal with sensitive information. They would like for only people in the same support group as them to be able to view any ticket assigned to them. To complicate matters a little more, the regular help desk might would start the ticket for either of these groups. I understand that Multi-Tenancy would be one way to handle this using separate companies for HR, and IT Security.But customer want to go only with sinlge tenance... are there any other options might exist for accommodating this requirement...any help will be appreciated. Thanks Vijay ________________________________ Looking for last minute shopping deals? Find them fast with Yahoo! Search. <http://us.rd.yahoo.com/evt=51734/*http://tools.search.yahoo.com/newsear ch/category.php?category=shopping> __20060125_______________________This posting was submitted with HTML in it___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
