Hey all,
We're in the process of upgrading to 7.0 and implementing a server
group and I'm running into a few problems with licensing. I've been on and off
the phone with BMC licensing to no avail. We have two new servers that I was
going to set up as a server group and a third server that we're using as the
database. I grabbed a copy of the 5.1.2 database from our production server,
installed 5.1.2 server on one of the new server group servers and did a
restore. Got 5.1.2 up and running and then upgraded to a working version of
7.0 after some issues were resolved. Anyhow, long story short, both servers
now have 7.0, the database has been upgraded, and they're both sharing it. I
contacted support and was issued two new licenses, but when I try to apply them
via the admin tool, I get an [ARERR 466] "Invalid or pre 6.0 AR Server license
file" (In fact, I get the error when I select "Add/Remove licenses" from the
admin tool). Support has been unable to assist up to this point, so I figured
I'd try here and see if any of you had run into an issue like this before.
Any ideas?
Thanks much,
Michael A. McManus, SSgt, USAF
Remedy Developer
HQ 754 ELSG/DOMH
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