Greeting, 

We are hiring a Remedy Programmer Lead here at University of California,
San Francisco. For more details, please visit
http://ucsfhr.ucsf.edu/careers/ and search for job req number "25579BR".

Please submit your resume/CV at http://ucsfhr.ucsf.edu/careers/. Do not
send your resume/CV to me.

Thanks, 

Jason

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Req Number              25579BR 
Job Title               Lead Remedy Programmer  
Title                   0738:  PROGRAMMER/ANALYST IV    
Location                Folsom Street, San Francisco, California
Department Name OAAIS   
Work Days               Mon - Fri       
Shift Length            8 Hours
Position Type           Full Time
Preferred Qualifications        N/A     
License/Certification   N/A     
        
Job Summary     The incumbent is the lead systems analyst/programmer for
Remedy ARS, an enterprise-class system used by the Medical Center, OAAIS
and departmental IT units to manage service requests. The incumbent
analyzes business requirements, translates them to technical
specifications and oversees change management, programming, testing,
implementation, troubleshooting and documentation for associated web
interfaces, mid-tier applications and databases. The incumbent is also
responsible for planning and coordinating upgrades of supporting
servers, operating systems, application development environments and
databases; and other duties as assigned.        

Required Qualifications This position requires expert knowledge of all
Remedy application modules, including their operation and integration.
In addition, because Remedy works in conjunction with Oracle databases,
the position requires advanced database design experience, as well as
knowledge of database maintenance and tuning. Knowledge in these areas
is obtained through both experience and extensive training. Because
database technologies, the Remedy product itself, and UCSF business
requirements continue to evolve, training and professional growth are an
on-going job requirement. Future development of Remedy and its successor
- ITSM 7 - requires an understanding of the ITIL service management
framework. Note: This is a critical position; fingerprinting and
background check are required prior to hire.    

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