Manish - we have been seeing this problem. We think it MAY be related to the Load Balancer we use. This Load Balancer is setup to cache certain files requested by users. The problem, Remedy support suggests, may be the "Wrong version" of the file ClientCore.js is being cached. There are two versions of these files on the mid-tier servers - one for Firefox and one for Internet Explorer. If most of your users are using IE, and somebody with Firefox logs into the Load Balancer when the cache is cleared, then the Load Balancer will cache the Firefox version and all IE users will experience errors.
A temporary fix is to get the the users to clear their browser cache and
then try and log in again.
Thanks,
Gavin Coleman
Senior Analyst/Programmer
Manish SINGLA <[EMAIL PROTECTED]>
Sent by: "Action Request System discussion list(ARSList)"
<arslist@ARSLIST.ORG>
21/01/2008 11:15
Please respond to arslist
To: arslist@ARSLIST.ORG
cc:
Subject: CRITICAL:Link not working to directly opening the
"create ticket page"
**
Hello List,
We have provided a link for opening a view of Remedy form direct URL.
But some users at Europe/Crolles are not been able to open the link and
its giving following error.
URL:
http://helpdesk.sgp.st.com:8080/arsys/forms/euxa91.sgp.st.com/Remedy+Requester+-+New+Request/Req_Cat_projMgmt_view/?mode=CREATE
The Remedy window shows up properly , but after putting the username and
password, they have the following error :
Their IE version is the same than mine : 6.0.29 sp2
Please help to resolve the issue
Regards
Manish
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