Check your config.properties file and make sure there is a preference server listed?
________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Moore, Chris Sent: Friday, January 18, 2008 3:22 PM To: arslist@ARSLIST.ORG Subject: mid-tier logs- ARERR 623 ** Hey everyone- this is the log from our mid-tier where no user ID can log in. It looks like there is a problem getting the preferences from the preference server. I tied setting the preference server to null, but that didn't work either. Anyone have any ideas? Thanks, Chris Jan 18, 2008 3:02:20 PM - WARNING (com.remedy.log.SESSION) : Error loading preference from server dev001.groupz.net for the user [EMAIL PROTECTED] ARERR [623] Authentication failed at com.remedy.arsys.stubs.ServerLogin.<init>(Unknown Source) at com.remedy.arsys.stubs.ServerLogin.get(Unknown Source) at com.remedy.arsys.stubs.ServerLogin.getAdmin(Unknown Source) at com.remedy.arsys.stubs.ServerLogin.getAdmin(Unknown Source) at com.remedy.arsys.goat.preferences.ARUserPreferences.loadFromServer(Unkno wn Source) at com.remedy.arsys.goat.preferences.ARUserPreferences.addConfiguredPrefere nces(Unknown Source) at com.remedy.arsys.goat.preferences.ARUserPreferences.<init>(Unknown Source) at com.remedy.arsys.goat.preferences.ARUserPreferences.getUserPreferences(U nknown Source) at com.remedy.arsys.stubs.SessionData.<init>(Unknown Source) at com.remedy.arsys.stubs.SessionData.<init>(Unknown Source) at com.remedy.arsys.session.Login.initSessions(Unknown Source) at com.remedy.arsys.session.Login.establishSession(Unknown Source) at com.remedy.arsys.session.Login.establishSession(Unknown Source) at com.remedy.arsys.stubs.GoatServlet.postInternal(Unknown Source) at com.remedy.arsys.stubs.GoatHttpServlet.doGet(Unknown Source) at javax.servlet.http.HttpServlet.service(HttpServlet.java:689) at javax.servlet.http.HttpServlet.service(HttpServlet.java:802) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(Applica tionFilterChain.java:252) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilt erChain.java:173) at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValv e.java:213) at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValv e.java:178) at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java :126) at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java :105) at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve. java:107) at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:1 48) at org.apache.jk.server.JkCoyoteHandler.invoke(JkCoyoteHandler.java:199) at org.apache.jk.common.HandlerRequest.invoke(HandlerRequest.java:282) at org.apache.jk.common.ChannelSocket.invoke(ChannelSocket.java:754) at org.apache.jk.common.ChannelSocket.processConnection(ChannelSocket.java: 684) at org.apache.jk.common.ChannelSocket$SocketConnection.runIt(ChannelSocket. java:876) at org.apache.tomcat.util.threads.ThreadPool$ControlRunnable.run(ThreadPool .java:684) at java.lang.Thread.run(Unknown Source) Caused by: ERROR (623): Authentication failed; at com.bmc.arsys.api.ProxyJRpcBase.verifyStatus(Unknown Source) at com.bmc.arsys.api.ProxyJRpcBase.verifyStatus(Unknown Source) at com.bmc.arsys.api.ProxyJRpcBase.a(Unknown Source) at com.bmc.arsys.api.ProxyJRpcBase.arCall(Unknown Source) at com.bmc.arsys.api.ProxyJRpc.ARVerifyUser(Unknown Source) at com.bmc.arsys.api.ARServerUser.verifyUser(Unknown Source) ... 32 more Jan 18, 2008 3:02:20 PM - WARNING (com.remedy.log.SERVLET) : Caught GoatException ARERR [623] Authentication failed at com.remedy.arsys.stubs.ServerLogin.<init>(Unknown Source) at com.remedy.arsys.stubs.ServerLogin.get(Unknown Source) at com.remedy.arsys.stubs.ServerLogin.getAdmin(Unknown Source) at com.remedy.arsys.stubs.ServerLogin.getAdmin(Unknown Source) at com.remedy.arsys.share.ServerInfo.get(Unknown Source) at com.remedy.arsys.stubs.HomeServlet.getHomeForm(Unknown Source) at com.remedy.arsys.stubs.HomeServlet.doRequest(Unknown Source) at com.remedy.arsys.stubs.GoatServlet.postInternal(Unknown Source) at com.remedy.arsys.stubs.GoatHttpServlet.doGet(Unknown Source) at javax.servlet.http.HttpServlet.service(HttpServlet.java:689) at javax.servlet.http.HttpServlet.service(HttpServlet.java:802) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(Applica tionFilterChain.java:252) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilt erChain.java:173) at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValv e.java:213) at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValv e.java:178) at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java :126) at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java :105) at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve. java:107) at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:1 48) at org.apache.jk.server.JkCoyoteHandler.invoke(JkCoyoteHandler.java:199) at org.apache.jk.common.HandlerRequest.invoke(HandlerRequest.java:282) at org.apache.jk.common.ChannelSocket.invoke(ChannelSocket.java:754) at org.apache.jk.common.ChannelSocket.processConnection(ChannelSocket.java: 684) at org.apache.jk.common.ChannelSocket$SocketConnection.runIt(ChannelSocket. java:876) at org.apache.tomcat.util.threads.ThreadPool$ControlRunnable.run(ThreadPool .java:684) at java.lang.Thread.run(Unknown Source) Caused by: ERROR (623): Authentication failed; at com.bmc.arsys.api.ProxyJRpcBase.verifyStatus(Unknown Source) at com.bmc.arsys.api.ProxyJRpcBase.verifyStatus(Unknown Source) at com.bmc.arsys.api.ProxyJRpcBase.a(Unknown Source) at com.bmc.arsys.api.ProxyJRpcBase.arCall(Unknown Source) at com.bmc.arsys.api.ProxyJRpc.ARVerifyUser(Unknown Source) at com.bmc.arsys.api.ARServerUser.verifyUser(Unknown Source) ... 26 more ________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Moore, Chris Sent: Friday, January 18, 2008 1:58 PM To: arslist@ARSLIST.ORG Subject: New mid-tier login problems Hey everyone- Hopefully this will be an easy one for someone... I've got a brand new out of the box installation of 7.1 running and am trying to log in to it via the mid tier, but every user, including Demo, is getting the ARERR [623] Authentication failed error, which makes me think for some reason the Mid-Tier is not pointing at the right server. Logging into the configuration screen though everything looks ok. Anyone have any ideas for what I could be missing? Thanks, Chris __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
