Hi Folks, Just to finish this off, Column support suggested that I add the following to my EmailDaemon.Properties file:
com.remedy.arsys.emaildaemon.SaveSentItem=False Even though this is documented as the default value, specifying it explicitly seems to have done the trick. Now my messages disappear as expected after they have been sent. Hope this is helpful. Larry On Jan 23, 2008, at 9:09 PM, L G Robinson wrote:
Hi Mike, Thanks to a suggestion from Fred Grooms, I have gotten this to work by pushing new records to the Email Messages form instead of using the Notify action. If I add the extra headers to a text field and push this field as Organization, it seems to work. My only problem now is that the records that are pushed into the Email Messages form do not get removed after sending as the Notify records do. Still trying to figure that out, but if I can't, I'll use an escalation or a filter to clean things up. This is all on a 5.01.02 P1313 system. Hope this is helpful to someone. Larry
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