Well, I can't say that it's ALL Greek to me, but either UNT has a foreign campus in Athens (Greece, not Georgia), their means of encrypting sensitive data could use modernization, or Chris had time to learn how to translate Remedy into Greek. ;->
The English part of it was pretty good info, though. Rick On 1/25/08, strauss <[EMAIL PROTECTED]> wrote: > > ** > > I am in the final stages of building a clean production server, and > besides migrating my customizations I want to apply any known fixes / > workarounds to bugs that have persisted beyond Patch 006. Has anyone > built a list of these bugs and workarounds, especially those provided to > you by BMC Support when they have logged a defect? The only ones I know > of and have applied so far are: > > Corrected Forms > > > > CTM:CFG-ApplicationPreferences > > · Remove missing menu INT:FNDSRM:WorkOrderRoleLabel-Q from > attributes of field Work Order Role (302886800) in the *Dialog Console *and > the *Default User View *or* Dialog View* views. > > > > I _think_ this only shows up when you open the form directly in the User > Tool as an admin to change the System Default record values or browse the > existing records, but it is still wrong - the referenced menu does not exist > on the server. > Corrected Active Links > > > > COM:Company display problem for People tab in UNT Customers company(People > tab tries to display 140,000 records when the primary customer > company is selected). > > ISS03157877 Solution from BMC Support: > > · Disable Active Link FND:CPY:DynamicTableSetFoundation005 > > o AL sets 6 search keywords for all table fields so People tab > searches all records > > · Create * FND:CPY:DynamicTableSetFoundation005 with Run If: > statement > > o AL sets 6 search keywords for all table fields if 'Company' != > "UNT Customers" > > · Create +FND:CPY:DynamicTableSetFoundation005 with Run If: > statement > > o AL sets 5 search keywords for all table fields EXCEPT PEOPLE if > the 'Company' = "UNT Customers" > > > > Alternative solutions are to put a static qualification on the People > table field, or change the Max Rows. It is already set for data chunking > but isn't able to use it. > > > > Searching Incidents by Assigned Group differs between Selection from menu > and pasting into field or advanced qualification. > > ISS03209657 Solution from BMC Support - defect #SW00282903.. > > · Disable Active Link HPD:INC:ASGGRP_010_ClearSetFlds > > · Create *HPD:INC:ASGGRP_010_ClearSetFlds with second Set Fields > action removed. > > > > If anyone knows of any others, please send me the details of the > workaround. My primary focus is Service Desk 7.0.02.006, but I also have > Change Management 7.0.02.006, Service Level Management 7.1, and Remedy > Knowledge Management 7.2 installed. > > > > Christopher Strauss, Ph.D. > > Call Tracking Administration Manager > > University of North Texas Computing & IT Center > > http://itsm.unt.edu/ > __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > html___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
