Yeah, it sometimes happens on machines with dual NICs, where one was not designated as the primary. If the machine gets bounced for some reason, it can be inadvertantly switched, and poof - your licenses are no good against that NIC.
Good catch, Jeff. Rick On 1/31/08, Harry Pugh <[EMAIL PROTECTED]> wrote: > > ** > > Jeff, > > > > Thanks – that sounds like it's worth investigating. > > > > [image: American Systems Logo] Mike Pugh > Software Engineer > > 13990 Parkeast Circle > Chantilly, VA 20151 > www.AmericanSystems.com <http://www.americansystems.com/> phone: (703) > 968-5265 > mobile: (203) 434-5082 > [EMAIL PROTECTED] > "Contractor of the Year - 5th Annual Greater Washington Government > Contractor Awards" > > *From:* Action Request System discussion list(ARSList) [mailto: > [EMAIL PROTECTED] *On Behalf Of *Jeff Lockemy > *Sent:* Thursday, January 31, 2008 2:28 PM > *To:* arslist@ARSLIST.ORG > *Subject:* Re: Strange behavior - ITSM Applications suddenly unlicensed > and getting errors left and right > > > > ** > > Hi Harry, > > > > I saw problems with a server or apps becoming suddenly "unlicensed" in the > past. Usually it was because of NIC problems - Remedy could not validate > the MAC of the NIC against to the license keys. When I fixed the NIC (or > disabled a second NIC that was causing confusion) and restarted ARS the > problem went away. Some intermittent NIC issues might also explain SQL > errors if the NIC experienced an issue or interruption during a SQL > operation (assuming that your database server is on another box). > > > > Not necessarily your problem, but might be a worth a check… > > > > Cheers, > Jeff > > > > > > > > *From:* Action Request System discussion list(ARSList) [mailto: > [EMAIL PROTECTED] *On Behalf Of *Harry Pugh > *Sent:* Wednesday, January 30, 2008 8:16 PM > *To:* arslist@ARSLIST.ORG > *Subject:* Strange behavior - ITSM Applications suddenly unlicensed and > getting errors left and right > > > > ** > > Hi, > > > > To add to the performance problems we've had, I just ran into the > strangest issue over the past 30 minutes. To the best of my knowledge – no > changes have been pushed to production since last Friday (our staging > environment where I do development is completely fine). We're running > ARServer 7.1 and ITSM 7.0.02 patch 6 on SQL 2000 (on separate DB server). > > > > I log into Remedy and I go to Incident Management and an error comes up > that says there is an Invalid Object Container and that Incident Management > is not licensed (unfortunately I do not have a screenshot of the error > message). I check the error log file and notice: > > > > Wed Jan 30 22:41:28 2008 390603 : Entry does not exist in database (ARERR > 302) *(repeat 5x above)* > > Wed Jan 30 22:41:28 2008 390603 : Failure during SQL operation to the > database : Warning: Fatal error 9001 occurred at Jan 30 2008 10:41PM (SQL > Server 21) (ARERR 552) > > > > Earlier at 21:54:06, there are several hundred of those "Entry does not > exist in database" messages followed by the final Fatal Error message. > > > > I restart the ARServer service and log back into Remedy – now the Home > Page Quick Links are all jumbled together, unsorted, and missing the > application names. > > > > I'm getting all sorts of active link error messages relating to user > preferences, server entries, and Incident Management not being licensed. > Flashboards were also 50/50 whether or not they showed up or displayed an > ARERROR message. > > > > I verified our server licenses and our licenses were still in there (for > ARServer and ITSM). So I go to the Server Info console to turn on logging – > I turn on logging for SQL, API, and THREAD then I log out and back in – *now > suddenly everything works fine.* > > * * > > I then turned logging off and everything still works fine as of right now. > > > > Has anyone ever run into this? Any idea what might have caused it? Why > would turning on logging fix it (or is this just coincidence)? > > > > Thanks! > > > > [image: American Systems Logo] > > *Mike Pugh* > > *Software Engineer* > > > 13990 Parkeast Circle > Chantilly, VA 20151 > www.AmericanSystems.com <http://www.americansystems.com/> > > phone: (703) 968-5265 > mobile: (203) 434-5082 > [EMAIL PROTECTED] > > * > "Contractor of the Year - 5th Annual Greater Washington Government > Contractor Awards"* > > LEGAL DISCLAIMER: The information in this email is confidential and may be > legally privileged. It is intended solely for the addressee. Access to this > email by anyone else is unauthorized. If you are not the intended recipient, > any disclosure, copying, distribution or any action taken or omitted to be > taken in reliance on it, is prohibited and may be unlawful. > > __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > html___ > > __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > html___ > __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > html___ > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
