Hi Phil,
thank you, I'll try it. ;-)
with best regards,
Marc
-----Originalnachricht-----
Von: Action Request System discussion list(ARSList)
An: arslist@ARSLIST.ORG
Gesendet: 07.02.2008 15:14
Betreff: Re: no clear installation of cmdb (2.1p1) on solaris
Marc:
I've been fighting some Remedy installation errors on unix myself
lately. Here are a couple of notes that might help you troubleshoot:
1. The "rc: 90" errors are not a problem -- the script restarted the
Remedy daemons and tries to log in once or twice per minute to see if
the server is back up again. There will usually be a few rc: 90
"errors" before arserverd is ready.
2. The first RIKLoadApp command appears the be the primary problem. Try
editing the installer script and change "-C" (which means no output to
console) to "-c" (show output on console). Then run the installer again
-- the console output might help diagnose the problem.
3. The second RIKLoadApp command might be failing because the first
RIKLoadApp failed.
Good Luck,
--Phil
----- Original Message ----
From: Marc Prang <[EMAIL PROTECTED]>
To: arslist@ARSLIST.ORG
Sent: Thursday, February 7, 2008 4:16:02 AM
Subject: no clear installation of cmdb (2.1p1) on solaris
hello all,
i installed ars 7.1p1, approval, email, flashboard, assignment and
midtier.
now i tried sometimes to install cmdb 2.1 or 2.1p1 on our solaris 10 but
the installation wasn't clear.
BMCAtriumCMDB-install.log:
...
-----> Entering loadApplication <----
loadApplication
/usr/ar/<hostname>/cmdb/en/workflow/adf_objectstore_1.xml BMC Atrium
CMDB (core) 2147483647
--
loading: BMC Atrium CMDB (core)
mode: mask: 2147483647
--
Loading definitions and data for BMC Atrium CMDB (core).
This step may take from several minutes to an hour. Please wait.
Loading ...
RIKLoadApp /usr/ar/<hostname>/cmdb/en/workflow/adf_objectstore_1.xml BMC
Atrium CMDB (core) 2147483647
/home/appmanager/itsm-install/07_cmdb_70/common/solaris/rik loadapp -x
<hostname> -t 2408 -u Demo -f
/usr/ar/<hostname>/cmdb/en/workflow/adf_objectstore_1.
xml -l /usr/ar/<hostname>/cmdb -C -L -n BMCAtriumCMDB -k 2147483647 -m
--------------------
rc: 1
--------------------
[ERROR] Non-zero code returned from RIKLoadApp.
Please check logs in /usr/ar/<hostname>/cmdb/Logs.
[ERROR] RIKLoadApp returned error code 1
There were errors during BMC Atrium CMDB (core) load.
Please check /usr/tmp/cmdb/BMCAtriumCMDB-install.log for more details.
([ERROR] RIKLoadApp returned error code 1)
Finish loading BMC Atrium CMDB (core) Donnerstag, 7. Februar 2008 10:41
Uhr MET
-----> Exiting loadApplication <----
...
Action Request System initialization is complete.
ARSWaitForServerStart
Donnerstag, 7. Februar 2008 10:49 Uhr MET
ARSWaitForBusyServer 60
Waiting for the server... RIKGetSvrInfo 173 wfbs_tmp
/home/appmanager/itsm-install/07_cmdb_70/common/solaris/rik getsvrinfo
-x <hostname> -t 2408 -u Demo -f -m -l /usr/ar/<hostname>/cmdb -C -L
-n BMCAtriumC
MDB -o 173
--------------------
rc: 90
retval:
--------------------
[ERROR] Non-zero code returned from GetSvrInfo.
Please check logs in /usr/ar/<hostname>/cmdb/Logs.
[ERROR] Cannot establish a network connection to the AR System server
RIKGetSvrInfo 173 wfbs_tmp
/home/appmanager/itsm-install/07_cmdb_70/common/solaris/rik getsvrinfo
-x <hostname> -t 2408 -u Demo -f -m -l /usr/ar/<hostname>/cmdb -C -L
-n BMCAtriumC
MDB -o 173
--------------------
rc: 90
retval:
--------------------
[ERROR] Non-zero code returned from GetSvrInfo.
Please check logs in /usr/ar/<hostname>/cmdb/Logs.
[ERROR] Cannot establish a network connection to the AR System server
RIKGetSvrInfo 173 wfbs_tmp
/home/appmanager/itsm-install/07_cmdb_70/common/solaris/rik getsvrinfo
-x <hostname> -t 2408 -u Demo -f -m -l /usr/ar/<hostname>/cmdb -C -L
-n BMCAtriumC
MDB -o 173
--------------------
rc: 0
retval: 0
--------------------
OK
...
-----> Entering loadApplication <----
loadApplication /usr/ar/<hostname>/cmdb/en/workflow/adf_recon_engine.xml
Reconciliation Engine 2147483647
--
loading: Reconciliation Engine
mode: mask: 2147483647
--
Loading definitions and data for Reconciliation Engine.
This step may take from several minutes to an hour. Please wait.
Loading ...
RIKLoadApp /usr/ar/<hostname>/cmdb/en/workflow/adf_recon_engine.xml
Reconciliation Engine 2147483647
/home/appmanager/itsm-install/07_cmdb_70/common/solaris/rik loadapp -x
<hostname> -t 2408 -u Demo -f
/usr/ar/<hostname>/cmdb/en/workflow/adf_recon_engine.x
ml -l /usr/ar/<hostname>/cmdb -C -L -n BMCAtriumCMDB -k 2147483647 -m
--------------------
rc: 2
--------------------
[ERROR] Non-zero code returned from RIKLoadApp.
Please check logs in /usr/ar/<hostname>/cmdb/Logs.
[ERROR] RIKLoadApp returned error code 2
There were errors during Reconciliation Engine load.
Please check /usr/tmp/cmdb/BMCAtriumCMDB-install.log for more details.
([ERROR] RIKLoadApp returned error code 2)
Finish loading Reconciliation Engine Donnerstag, 7. Februar 2008 10:53
Uhr MET
-----> Exiting loadApplication <----
...
ARSWaitForBusyServer 60
Waiting for the server... RIKGetSvrInfo 173 wfbs_tmp
/home/appmanager/itsm-install/07_cmdb_70/common/solaris/rik getsvrinfo
-x <hostname> -t 2408 -u Demo -f -m -l /usr/ar/<hostname>/cmdb -C -L
-n BMCAtriumC
MDB -o 173
--------------------
rc: 90
retval:
--------------------
[ERROR] Non-zero code returned from GetSvrInfo.
Please check logs in /usr/ar/<hostname>/cmdb/Logs.
[ERROR] Cannot establish a network connection to the AR System server
RIKGetSvrInfo 173 wfbs_tmp
/home/appmanager/itsm-install/07_cmdb_70/common/solaris/rik getsvrinfo
-x <hostname> -t 2408 -u Demo -f -m -l /usr/ar/<hostname>/cmdb -C -L
-n BMCAtriumC
MDB -o 173
--------------------
rc: 90
retval:
--------------------
[ERROR] Non-zero code returned from GetSvrInfo.
Please check logs in /usr/ar/<hostname>/cmdb/Logs.
[ERROR] Cannot establish a network connection to the AR System server
RIKGetSvrInfo 173 wfbs_tmp
/home/appmanager/itsm-install/07_cmdb_70/common/solaris/rik getsvrinfo
-x <hostname> -t 2408 -u Demo -f -m -l /usr/ar/<hostname>/cmdb -C -L
-n BMCAtriumC
MDB -o 173
--------------------
rc: 0
retval: 0
--------------------
OK
What have I to do?
May you help me?
Thank you very much,
with best regards,
Marc Prang
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