We use Visual CUT from Millet Software. Inexpensive, works well for us. It can email, combine PDF, export in many formats. I'm darn happy to have it...
The only thing is that I can't (or just don't know how to) get the reports to run from the AR server because as far as I can tell, they are in the database. I have to save them out and then I can automate the reports. Oh well... Jim ________________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Susan Palmer Sent: Wednesday, February 06, 2008 11:15 PM To: arslist@ARSLIST.ORG Subject: Re: Automating reports (U) ** We've been using CrystalDesk and send out about 30 reports daily via email with the report attached. It is a very reasonably priced product. We have about 80 reports scheduled overall. These go to internal users and our external customers. We are Windows 2003 server, I've used it with both ars 5.1.2 and 7.0.1. Although since we upgraded to 701 it doesn't work on the production server so I have the dev server instance pointed to the production server. I don't feel real comfortable with that and I wasn't able to get any assistance from crystaldesk.com At some point we'll go to Crystal Report server which is quite a bit more expensive but now that we have so many reports and depend on it I think we need to be more supportable. hth, Susan On Feb 6, 2008 3:44 PM, Hennigan, Sandra H CTR OSD-CIO <[EMAIL PROTECTED]> wrote: UNCLASSIFIED This was first sent out in September 2007 but didn't generate many responses. Unlike Howard Richter, the original sender, we are using: Windows Server 2003 MS SQL 2000 ASR 6.3 patch 21 Help Desk 5.5 I have Crystal Reports version 8.5, 9.0 and 10 at my disposal. Managers here have a daily Crystal Report report that runs from a link - works great, managers like. BUT Instead of having to use the link, managers would like the report emailed to them as they are not always in office with Remedy access. They want this process automated, with the Crystal Report report saved as a PDF attached to an email, sent by 0500 daily, Monday thru Friday. Any ideas on how I can generate and attach the report? Any assistance would be greatly appreciated. Sandra Hennigan Remedy Administrator Office # 703-602-2525 x251 Apparently, there is nothing that cannot happen today. Mark Twain -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Howard Richter Sent: Thursday, September 13, 2007 5:14 PM To: arslist@ARSLIST.ORG Subject: Automating reports ** Has anyone seen a product or know of a way to automate reports from Remedy (we are using ServiceDesk 7). I would even look at creating an escalation, but trying to use out of box. Thanks to all, -- Howard Richter Remedy ServiceDesk Manager CedarCrestone Managed Services Center [EMAIL PROTECTED] __20060125_______________________This posting was submitted with HTML in it___ ____________________________________________________________________________ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
